The goal of every Mandel team member is to help the people we train to become highly respected -- inside and outside of their organizations -- as excellent communicators. We excel at accomplishing that result for our clients.

Our expert training and coaching methods are tailored to achieve each client's unique personal and business objectives. The result is:  Individuals and business teams who can communicate clearly and compellingly -- in any setting -- and make strong, positive impressions for themselves, for their ideas, and for their organizations.

From your first meeting with Mandel experts, you will recognize our uncommon devotion to helping you achieve the professional skills-building success and business results that you desire. We will work with you to deeply understand your unique skills-development requirements. Then we will adapt our training and coaching to your exact needs and deliver to a level that will exceed your expectations. 

Our clients tell us regularly that we are really great partners. As you would guess, we are honored and delighted with those comments.

Steve Mandel, Founder Steve began Mandel Communications in 1983. He is a renowned presentations trainer and coach and the author of the highly-successful book, "Effective Presentation Skills." In addition to serving as a key Mandel company executive, Steve thrives on working directly with clients in one-on-one coaching and group workshop settings. He has a deep appreciation for the communication challenges faced by professionals and executives in high-stakes settings and works exceptionally well with mission-critical communication needs. Steve's business success and his avocation as an accomplished amateur astronomer have earned him special recognition in Forbes magazine.

Ed Musselwhite, CEO Ed has been a leader with Mandel Communications since 1997. He works closely with clients as a consultant, trusted advisor, and executive coach and is responsible for overall Mandel company planning and performance. After a top-ranked career in sales and sales management with IBM, Ed was the co-founder and EVP of Deltak, Inc., one of the first global IT training organizations (now NETg). Subsequently, Ed was CEO of Zenger-Miller, a premier management development company that served hundreds of client organizations worldwide (now AchieveGlobal). He is the co-author of three books on team effectiveness and is a sought-after speaker for industry and client conferences.

Kathleen Redd, Principal & Vice President, Global Training and Coaching Resources Kathleen has been a coach, trainer, and consultant with Mandel Communications for 15 years. She is responsible for the selection and continuing professional development of the company's globally-deployed cadre of expert coaches and trainers. In collaboration with Greg Madsen, she leads our unique approach to assuring total quality in our delivery for clients by providing a seamless interface between all Mandel Associates who interact with our clients worldwide. Kathleen is an active member of the Association of Briefing Program Managers (ABPM) and is a contributing author to "Best Practices in Customer Service."

Brad Holst, Principal & Executive Director, Communication Strategy and Innovation Brad has designed and delivered winning training and coaching solutions for a diverse cross-section of Mandel’s global clients, from start-ups to top names in the Fortune 50. He is the prime creator of the proprietary models and processes now found in Mandel’s powerful suite of communication content-planning tools, including the Mandel Blueprint®. Brad is a masterful teacher, coach, and consultant, with a rare level of business acumen based on his prior leadership roles with three market-leading companies: The Walt Disney Company, The Clorox Company, and Armor All Products.

Greg Madsen, Principal & Vice President Greg is responsible for our on-going contacts with client decision makers and their teams and nurturing those relationships over time by providing exceptional value. In collaboration with Kathleen Redd, he leads our unique approach to assuring total quality in our delivery for clients by providing a seamless interface between all Mandel Associates who interact with our clients worldwide. He has expertise in executive coaching, leadership development, and strategy execution, having held senior positions with Dave Ulrich's RBL Group, Catalyst Consulting, Interaction Associates, and Cybersource. He lectures at Stanford University and is a featured speaker for client groups and conferences.

Patricia Bourne, Principal & Vice President, Operations Patricia has been a key executive with Mandel Communications since 1995. She is responsible for the company's internal operations, systems, contracting, and finance. Equally important are her responsibilities to assure that Mandel's internal processes are current, well constructed, user friendly, and customer focused. Patricia regularly works with clients to assure that we understand their purchasing requirements and follow their purchasing processes and guidelines carefully to fulfill their purchase agreement terms and conditions.

Naomi Blanco, Director, Global Training Services Naomi has been a key member of the Mandel Team since 2002. She manages the mission-critical tasks involved in scheduling Mandel’s global-deployed trainers and coaches for our client engagements worldwide. She also supports the on-going training and development of Mandel's trainer/coach cadre. Naomi is a member of Mandel's Strategic Planning Team.

Jacque Azua, Controller Jacque has been with Mandel Communications since 1999. She is responsible for Mandel's accounting functions, including assuring our compliance with client purchase order and invoicing requirements. Jacque has a Bachelor of Science degree in Accounting and recently earned her Masters in Business Administration degree from Golden Gate University.