White Papers

Information You Can Put to Use

We create and maintain a series of short, information-packed -- immediately usable -- white papers covering a wide range of important business communication and presentation skills topics.

We add content to this series regularly. Please check back periodically to gain new and valuable free communication tips and job aids from Mandel.

Receive your free download(s) below.

A well-facilitated panel discussion looks like a stroll in the park to the casual observer. 

In reality, a panel discussion's success is usually grounded in a great deal of pre-event preparation by the panel’s facilitator.  

Then, during the panel discussion event itself, that preparation is activated by the facilitator's in-the-moment concentration, keen listening, close observation of audience and panel reactions, quick on-the-spot decision making, and skillfully subtle maneuvering as the discussion unfolds.

This whitepaper covers each step required in the process - before, during, and after the panel discussion - to assure a truly excellent outcome.

Briefing Centers are the settings for some of the world’s highest-stakes presentations. 

Depending on what your customer experiences during a briefing, millions in sales revenue can swing to your organization -- or to your competitors -- in just a few hours. 

Effective briefings therefore are a priceless, one-time opportunity to capture the minds, hearts, and imaginations of your customers and prospects. 

This whitepaper explores a few of the essential elements needed to make your briefings for customers uniquely positive, vividly memorable, and truly able to propel the sales process forward.

Customer briefings are uniquely powerful sales tools. When well orchestrated, these events create precious opportunities for advancing the sale by connecting your customers and prospects – meaningfully, skillfully, and engagingly – with your best and brightest subject matter experts (SMEs) and with key executives. 

Even in the best of times, however, presenter availability is predictably a major challenge for the skilled professionals who orchestrate world-class briefings.

Telepresence offers a means to expand the speaker availability pool when travel is an unappealing or impossible option. 

The challenge, of course, is to ensure that the use of this new communications technology does not compromise the overall customer briefing experience. 

This whitepaper offers concrete suggestions about ways to use and leverage telepresence technology so it can add its full value to your customers' briefing experience with you.

The effective use of visuals can play an important role in becoming an increasingly successful presenter. Slides, for example, when they are thoughtfully created and skillfully used, can enhance a speaker’s impact and credibility. 

Too often, however, slides are included in ways that add little or actually detract from a presentation and the presenter. We have all seen that happen.

It is important to first have a well-thought-out strategy for your presentation and then use slides skillfully as a tactical device to help execute that strategy. 

To help you gain the greatest advantage from your slides, we have gathered guidelines from presenters and graphic designers who are known for their effective use of slides in presentations. 

This extensive whitepaper provides those guidelines, tips, do's, and don'ts in specific language. It has been written to help presenters get the most audience connection and credibility from every word and every slide.

Many of the highest stakes sales opportunities require a team selling approach. 

In the selling process, a sales team often must deliver one or many sales presentations – as a team – to small or large groups of customer decision makers and influencers.

Far too often, sales teams make the extraordinarily costly mistake of not investing enough time and thought in advance to prepare as a team to ensure a winning outcome for their presentations.  As a result, many team presentations communicate a disjointed, unimpressive message about the team and its value to the customer.

This whitepaper explains what needs to be done and how to do it to make a powerfully positive impression as a team when the stakes are high.

Finalist sales presentations – also known as finalist meetings, team interviews, bid interviews, orals, or “bake-offs” – are among the highest stakes sales communication situations in business today. 

Through RFPs and other bidding iterations, the buyer has culled down the list of possible "vendors" to a short list of prime contenders. These "finalists" then move to the last stage of the decision-making process, which usually includes a do-or-die final presentation to a buyer's team of decision makers and/or recommenders. 

The quality of this last sales or capabilities presentation often swings the deal to the ultimate contract winner. Not uncommonly, even a long-shot contender can become the chosen preferred vendor because of a winning finalist presentation. 

As the world leader in finalist presentation preparation and delivery, Mandel Communications has identified the key areas of best practices that drive huge competitive advantage when the outcome is “all or nothing.” 

This Mandel whitepaper explores some of those best practices that can help your finalist team members strengthen both the content development and the presenters’ delivery of their crucial presentations.

Very few people come naturally prepared with the presentation delivery skills required to powerfully engage a virtual audience and deliver a clear, credible, and compelling message in a virtual venue. Even good presenters struggle to be as effective as they want to be when presenting online. 

When high-stakes business presentations must be delivered online, a presenter's lack of virtual communication skills becomes evident almost immediately. Without the needed skills to engage the audience and keep them riveted on the subject, even great ideas can get lost in a faceless drone, and audience attention spans can quickly evaporate. 

The issue is not just learning how to operate the great technology; it's learning how to communicate well as a presenter using virtual and telepresence environments.

A presenter needs to bring all of his or her talent from the stand-up presentations world - plus more - to be a great virtual presenter.  This online presentation whitepaper surfaces what "more" is needed in the virtual world.