Systems Engineers play a mission-critial role in technology-focused organizations. Because of the technical talent and skill they contribute to the customers' success, SE relationships with customers can often be stronger than anyone else from your company is able to create.
This training workshop was specifically designed with and for Systems Engineers to maximize the personal positive impact that they can achieve with their customers and for their own organization.
Your customers will be increasingly receptive to the advice and recommendations of your SEs, if those SEs are successful at developing - over time - a trusted business relationship with their customers.
Becoming a trusted advisor requires your SEs to go far beyond being purely technical experts, no matter how technically accomplished they may be.
In the customer’s mind, trusted advisor status is earned by people who can:
- Demonstrate an uncommon depth of business empathy and added value
- Build exceptional interpersonal rapport
- Express an extraordinary desire and ability to help the customer succeed in the broadest sense
Those are the skills that clearly separate SEs who are trusted advisors from the crowd.
This two-day, learn-by-doing Mandel training and coaching workshop helps Systems Engineers master the skills required to create that special level of trusted advisor engagement with their customers.
At that elevated level, trusted advisors and their ideas are given favored access and consideration – when things are going smoothly with the customer and when times get tough.