Digital Transformation (Dx) has made working in IT more challenging than ever.
The speed and scale of automation — and the ways in which it’s disrupting the workplace — are unprecedented.
While IT professionals have always been continuous learners due to technology’s fast pace, adapting to new technologies is only half the Dx battle.
Companies are finding that the greatest barriers to Dx success are IT culture and business alignment. According to the 2018 Future of Work Survey by Appian:
- 50% say culture and collaboration are greater barriers than technology or cost
- 27% cite lack of collaboration between IT and LOB as the top roadblock
With IT leading Digital Transformation efforts in 9 out of every 10 organizations, it’s critical that IT professionals be able to collaborate effectively across the business.
What prevents effective collaboration from happening?
Poor communication, according to Appian:
“The lack of collaboration based on ineffective communications is the internal challenge preventing businesses from keeping up with the rapid pace of innovation and meeting their transformational goals.”
Other research and experts agree that communications and “soft skills” are now critical success factors for IT professionals:
- Cognizant Digital Business Chief Strategy Officer Paul Roehrig says: “We may live in a digital world, but soft skills like communication, problem solving, collaboration and empathy are becoming more valued than technology.”
- Bernard Marr, author and futurist, says that jobs now require “very human qualities like communication, empathy, creativity, strategic thinking, questioning and dreaming. Collectively, we often refer to these as ‘soft skills’, but don’t let the name fool you. These soft skills are going to be the hard currency in the job market.”
- Kai–Fu Lee, author of AI Superpower, says, “The skills that make us uniquely human are the ones that no machine can replicate. The future of jobs will require creative, compassionate and empathetic leaders who know how to create trust, build teams, inspire service and communicate effectively.”
- Accenture emphasizes the need for a growth mindset, perseverance and emotional intelligence: “Cooperation is working with others for mutual benefit, and collaboration is a deeper communal effort toward a shared goal. In the digital economy, people will need to cooperate and collaborate with both colleagues and technologies.”
- A World Economic Forum report says that automation will accelerate skill shifts: “Social and emotional, or so-called ‘soft skills’ are key. These include advanced communication and negotiation, empathy, the ability to learn continuously, to manage others and to be adaptable.”
The good news about investing in soft skills?
These are skills that endure. Soft skills are essential skills that will continue to differentiate you and drive your success—no matter how the world changes around you.
So, to all of you IT professionals who can’t wait to learn about IBM’s 20-qubit, superconducting quantum computer (and yes, it’s exciting), consider investing first in building the communication and collaboration skills so vital to leading today’s Digital Transformation efforts.
Check out these other blogs focused on helping technical pros build better communication skills. Or learn more about Mandel’s Collaboration & Team-Building Training.
The Future of Work, 2018 Appian, www.appian.com/future-of-work/.
Roehrig, Paul. The Future of Work. Cognizant Center for the Future of Work, https://news.cognizant.com/Roehrig-FastCo-Jul17-2017.
Marr, Bernard. 7 Job Skills of the Future (That AIs and Robots Can’t Do Better Than Humans). Forbes, 6 Aug. 2018.
Gall, Carmine. A Global AI Expert Identifies The Skills You Need To Thrive In The Next 15 Years. Forbes, 4 Oct. 2018
Soft Skills Will Become The Hard Skills In The 4th Industrial Revolution. Accenture, 8 May. 2018.
3 Key Skill Sets For The Workers of 2030. World Economic Forum, 1 Jun. 2018
Heffernam, Michael. The Workplace Skills That Will Survive The AI Revolution. Learnisity, 20 Jun. 2018
Quantum Computers on the Horizon, Asian Scientist Magazine, 13 Feb. 2019.
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team.
Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much?
Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
As part of our research into listening intelligence, we’ve detected four distinct styles (or preferences) of how people listen. These four listening styles cover what individuals pay attention to as well as what they are likely to miss in any collaboration.
Learn more about the 4 Listening Habits, and how listening impacts both the well-being and productivity of your virtual teams.
As we continue to work in remote environments, virtual video meetings are keeping us connected and business moving forward. They’re also leaving us exhausted. The extra mental processing required to navigate screen-based interactions means even those accustomed to frequent meetings are experiencing the burnout. To restore and productivity, consider four alternatives for business communication that eliminate the screentime.
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and promoting remote team collaboration.
For this week’s tips, here are 3 best practices for encouraging collaboration in your virtual meetings:
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and collaborating on virtual teams.
For this week’s tips, here are 3 best practices for improving virtual meeting experiences:
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually, and collaborating on virtual teams.
For this week’s tips, here are 3 best practices for engaging your teams in virtual meetings:
- 7 Tips for Leading Zoom Panel Discussions
- Why Listening Is Key to Onboarding New Hires—Especially If They’re Virtual
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!