The Mandel SCIPAB

What is SCIPAB?

What is SCIPAB?

SCIPAB is a communications framework from Mandel Communications that helps you communicate more effectively. In a few quick sentences you convey the problem, suggest how to resolve it, and share the benefits of doing what you recommend.

  • Situation: Start with a relevant key point on the Situation—e.g., current state of their business, technology, industry, or plans—that your audience will agree with.
  • Complication: What is going on that’s complicating the Situation you just mentioned?
  • Implication: What’s the consequence of failing to act on the problem or opportunities you described in the Complication?
  • Position: What needs to be done to mitigate the Complication?
  • Action: What do you want your audience to do, believe, or understand as they are listening to you?
  • Benefit: How will taking your suggested recommended actions affect the audience? What will the outcome(s) be?

SCIPAB lets you grab your listeners’ attention within the first few seconds—when they are most attentive—and set the context and deliver the resolution in under 90 seconds.

You can use SCIPAB for all types of communications: one-to-one conversations, one-to-many meetings and presentations, sales calls, emails, voicemails, blog posts (see how we’ve translated this post into the SCIPAB framework below), and even when talking to family and friends.

It works just as well in the moment as it does in more planned presentations. The framework ensures you’re delivering all the pieces needed to pique someone’s attention quickly. SCIPAB also makes it very easy for the person receiving the communication to understand what you are trying to say and why it’s of value to them.

The SCIPAB Framework

The first half of SCIPAB, the S-C-I, is all about setting the context from the listeners’ perspective. The purpose is to grab attention and show why the people you are communicating with will be interested in what you have to say.

  • Situation: State what you know about your listeners’ circumstances that is relevant to your discussion or presentation, e.g., current state of their business, technology, industry, or plans. This should be non-controversial, and something everyone agrees is true. You want people to be nodding their heads when you state the Situation.
  • Complication: What complicates the Situation? Identify the critical issues (changes, pressures, demands, etc.) that are impacting the Situation and creating problems, challenges, or opportunities. This Complication can be internal or external to an organization or group. What’s important is that it exacerbates the Situation you just mentioned.
  • Implication: How does the Complication impact things participants’ care about? Show the personal or business consequences of failing to act on the problems or opportunities described in the Complication. This should be compelling enough that it provides a sense of urgency.

The second half of SCIPAB, the P-A-B, communicates the resolution you are suggesting, what your listeners should do next, and what the benefits will be when they do:

  • Position: What is your Position or offer? Clearly state your opinion about what needs to be done to mitigate the problem or act on the opportunity.
  • Action: What do you want your audience to do, believe, or understand? Help listeners understand the role you want them to play or the questions you’d like them to consider during your presentation or conversation or in preparation. Use words like consider, discuss, explore, and understand.
  • Benefit: What are the key Benefits of taking the Action? What are the outcomes that will happen if they take your recommendation? Be as clear and specific as you can.

    Download quick-reference SCIPAB Pocket Prompt

As an example, we’ve taken the topic of this blog—what is SCIPAB and why should you consider implementing it in your communications—and used SCIPAB to communicate it.

  • Situation: Scientists have shown that humans have an attention span of just 7 seconds.
  • Complication: You need their attention for much longer—even if you’re just asking them to read something as short as an email.
  • Implication: Without their attention, you won’t effectively deliver your message—whether it’s in an email, sales presentation, executive briefing, or something else entirely.
  • Position: SCIPAB is the simple, quick way to show your listeners why they should tune in—and stay tuned in.
  • Action: Take a look at the SCIPAB framework and think about how it might help you.
  • Benefit: With it, your emails will get read, your presentations will be heard, and your communications of all types will be more effective.

Incorporate SCIPAB into your organization

At Mandel, we’ve been helping sales organizations, technical teams, and entire companies improve their communications with the SCIPAB framework. To grow its pipeline, a global technology leader turned to Mandel and SCIPAB. We trained nearly 2,500 sellers across 10+ geos in a digital boot camp that blended SCIPAB with three sales plays. Using SCIPAB, participants—from new inside sales reps to seasoned account executives—found it easier to engage prospects and keep their attention. Participants reported being better able to close deals, influence RFPs, and re-engage customers who had gone quiet. And the company saw 50% pipeline improvement. Read the recent case study.

A cloud security innovator accelerated its sales process with SCIPAB. As the global pandemic turned every sales meeting into a virtual presentation, the company’s sellers found it hard to keep prospects engaged. Their presentations felt too scripted. Mandel taught sellers to use SCIPAB to command attention. After mastering SCIPAB, sellers rated their self-confidence in meetings as more than 20% higher. Their new skills paid dividends too. Sellers applied SCIPAB to get sales discussions moving faster. Read the recent case study.

See how we helped the Datium (now a VMware company) sales force improve their contact-to-meeting conversion rates by 50%. Watch case study video

The now-CEO of Masco used the SCIPAB framework to help him get hired—and then rolled out SCIPAB training to up the company’s communication across the board. Read the recent case study.

Whether you’re looking for large-audience training for thousands globally or more focused workshops for smaller teams in any geography, we’d love to talk to you about how SCIPAB can increase understanding and efficiency across your organization.



Heather Muir

Heather Muir

As Vice President of Marketing, Heather directs Mandel’s marketing, branding, and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. She is also an active member of the Association for Talent Development (ATD), Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.
Related Posts