Training Services

Create Clear & Compelling Messages™

About This Program
Learn how to craft listener-centric messages that prove you worthy of the time and attention of your customers and colleagues. Master The Mandel BLUEPRINT®, a personal communications framework for effortlessly creating messages that build rapport and trust with listeners.

2.5 Hours Plus Skill-building Lab

Why This Program

Reduce the mental struggle and vast amount of wasted time so often associated with developing content for game-changing conversations and presentations.

Learn To
  • Plan listener-centric messages and content that achieve the business results you want.
  • Organize your content into a story flow that enhances comprehension and captures interest.
  • Respond to listeners' comments regarding what they need to hear and how they want it delivered.
  • Understand how to effectively use vocal variety and energy.
  • Speak with the confidence and authenticity needed to demonstrate executive presence.

  • Better understand your listeners - their world, needs, and wants.
  • Earn the right to continue the conversation by understanding and focusing on your listeners' care-abouts.
  • Create compelling messages that constructively focus conversations and presentations and move them forward.
  • Gain trust and credibility by communicating openly and honestly.
  • Build rapport with listeners to maintain strong relationships during good times and bad.
  • Promote clarity and collaboration.
  • Avoid time-wasting misunderstandings and confusion.

Mandel Tools
  • Conversation Planner: A tool to help you gather info about your listeners and what's important to them
  • The Mandel BLUEPRINT®: A framework to help you structure your opening, main points, and closing
  • ARM™ (Align, Respond, Maintain): A model for handling tough questions and objections
Instructional Approach
  • Based on learn-by-doing activities that produce skills that stick
  • Designed to bridge the gap between knowing what to do and how to do it
  • Linked to your organization’s current business issues, initiatives, and goals
  • Focused on real world performance improvement and on-the-job application
  • Enlivened by built-in practice sessions
  • Supported by expert, individualized, in-the-moment coaching
  • Encriched by immediate videotaped feedback

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About Mandel

Mandel Communications is a global consulting and training services firm that has helped 100,000+ professionals from more than 500 companies in 55 countries develop Moment of Truth Communication and Selling Skills.
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