About Mandel

Leadership Team

Mandel clients benefit from the deep expertise and broad experience of its global team of learning, consulting and sales professionals.



Steve Mandel Founder
Steve began Mandel Communications in 1983. He is a renowned presentations trainer and coach and the author of the highly-successful book, "Effective Presentation Skills." In addition to serving as a key Mandel company executive, Steve thrives on working directly with clients in one-on-one coaching and group workshop settings. He has a deep appreciation for the communication challenges faced by professionals and executives in high-stakes settings and works exceptionally well with mission-critical communication needs. Steve's business success and his avocation as an accomplished amateur astronomer have earned him special recognition in Forbes magazine.


Ed Musselwhite CEO

Ed has been a leader with Mandel Communications since 1997. He is responsible for the company’s planning and global performance and works closely with Mandel clients as a trusted advisor and executive coach. Ed began his career with IBM, where he became a top-ranked computer systems sales professional and sales manager. Ed left IBM to become a co-founder and the EVP of Deltak, Inc., which become one of the first highly successful, global IT technical training companies (now Skillsoft). Deltak grew rapidly to train and support thousands of IT client organizations in corporations around the world. Subsequently, Ed served for many years as the CEO of Zenger-Miller, Inc. (now Achieve Global), a large and premier management development company with hundreds of client corporations worldwide. He is the co-author of three books on team effectiveness and is a sought-after speaker and advisor.




Kathleen Redd Principal & Vice President, Global Training and Consulting Services
Kathleen is responsible for Mandel’s global team of trainers and coaches. She joined Mandel in 1989 as a communications trainer and coach. Since her executive promotion in 2004, she has expanded and developed the cadre of Mandel professionals around the world. Her team delivers with consistent world-class quality and a devotion to producing significant business results for Mandel clients. Kathleen is actively involved in the Association of Briefing Program Managers, and is a frequent speaker at client and industry events.


Brad Holst Principal & Executive Director, Communication Strategy and Innovation
Brad has designed and implemented winning communication, training, and coaching solutions for a diverse cross-section of Mandel’s global clients, from start-ups to top names in the Fortune 50. He is the prime creator of the proprietary models and processes now found in Mandel’s powerful suite of communication content-planning tools, including the Mandel Blueprint®. Brad is a result getting consultant, an insightful coach, and a dynamic, engaging speaker, with a rare level of business acumen based on his prior leadership roles with three market-leading companies: The Walt Disney Company, The Clorox Company, and Armor All Products.


Diane Burgess-Faber Principal & Vice President, Solutions Design and Client Engagement
With over 20 years’ experience in the training and development industry, Diane has a positive impact on all aspects of Mandel’s client engagement process worldwide. She also plays an important leadership role within Mandel by serving in key executive capacities, including her roles on the company's Executive Leadership Team and Strategic Planning Team. Diane and her group work with stakeholders in client organizations around the world, helping them assess their specific business needs and challenges.  They then design the Mandel solution that will address those needs and deliver the measurable results the client needs and wants.


David Mears Chief Sales Officer
David is responsible for Mandel's sales growth, as well as key strategic global accounts. He is an expert in sales strategy development and execution and regularly consults with Fortune 500 companies about their sales strategy design and execution plans. Prior to joining Mandel, David was an executive team member at BayGroup International, where he was involved in strategic project work both internal and client facing. David has also held senior roles with Learning International.


Heather Muir Director of Marketing
Heather directs Mandel’s marketing, branding and communications strategies, in collaboration with the Executive Team. In addition, Heather leads Mandel’s public and industry relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry and is an active member of the American Society for Training & Development (ASTD); Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.


Patricia Bourne Principal & Vice President, Finance & Operations
Patricia has been a key executive with Mandel Communications since 1995. She is responsible for the company's internal operations, systems, contracting, and finance. Equally important are her responsibilities to assure that Mandel's internal processes are current, well constructed, user friendly, and customer focused. Patricia regularly works with clients to assure that we understand their purchasing requirements and follow their purchasing processes and guidelines carefully to fulfill their purchase agreement terms and conditions.


Jacque Azua Controller and Director of Accounting
Jacque has been with Mandel Communications since 1999. She is responsible for Mandel's accounting functions, including assuring our compliance with client purchase order and invoicing requirements. Jacque has a Bachelor of Science degree in Accounting, and Masters in Business Administration degree from Golden Gate University.


Naomi Blanco Director, Global Training and Consulting Services
Naomi directs the mission-critical tasks and logistics of scheduling globally deployed trainers and coaches for client engagements worldwide. She also manages the onboarding of new Mandel trainers and supports the on-going training and development of Mandel's trainer and coach cadre. Naomi is a member of Mandel’s Strategic Planning Team.


Shelley Miller Director, Client Services
Shelley leads the team in managing the customer experience, supporting account executives in delivering the highest level of service as trusted advisors to Mandel clients. She also helps to facilitate the design and delivery of customized consulting and training solutions. Previously, Shelley supported house accounts for high-stakes custom projects. Prior to joining Mandel Communications in 2010, Shelley worked in the training industry for 19 years. Shelley is a member of Mandel’s Strategic Planning Team.

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About Mandel

Mandel Communications is a global consulting and training services firm that has helped 100,000+ professionals from more than 500 companies in 55 countries develop Moment of Truth Communication and Selling Skills.
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