CONVERSATION SKILLS TRAINING WORKSHOPS

BECAUSE ONE CONVERSATION CAN MAKE ALL THE DIFFERENCE

Conversation skills are a bridge to connection with prospects, colleagues, and customers. High-performing professionals know how to ask thought-provoking questions, listen to understand the other’s needs, and advocate for the best solution.

Mandel’s conversation skills workshops equip teams with skills to authentically connect in the new hybrid world of work. Skills to uncover pain points, resolve problems, and reach agreement faster.

CONVERSATION SKILLS FOR TEAMS

Empower your sales and customer-focused teams with the conversation skills to ask insightful questions, understand customer needs, resolve problems, and recommend the right solutions.

ASSESS audience pressure points
FOCUS
on desired outcomes
ASK
the right questions
LISTEN
to understand
UNCOVER
and remove obstacles

CONVERSATION SKILLS WORKSHOPS

THE INFLUENTIAL CONVERSATION™

The Influential Conversation transforms customer-facing professionals into trusted advisors who stand out in a crowded marketplace, engage others with insightful questioning, and offer practical and sound solutions.

Participants learn how to prepare for high-stakes conversations, actively listen, uncover unmet customer needs, thoughtfully discuss pain points, and advocate for the right solution.

Specifications
  • 2 Days
  • Virtual, Hybrid & In-Person
  • Groups of 10-12

THE INFLUENTIAL CONVERSATION™ ESSENTIALS

When people lack the ability to skillfully engage in conversations, confusion results, projects stall, productivity declines, ideas get ignored, needs go unmet, and opportunities are missed—especially in today’s world of remote work.

The Influential Conversation Essentials workshop addresses common conversation challenges. Participants gain three essential conversation skills: how to listen to understand, assess audience pressure points, and maintain focus on desired outcomes.

Specifications
  • 1 Day
  • Virtual, Hybrid & In-Person
  • Groups of 10-12
TRUSTED BY THE WORLD'S LEADING BRANDS

HOW WE ENGAGE
GLOBAL. SCALABLE. CUSTOMIZABLE.

Are you looking for blended learning or for a training solution that combines skill-building elements from different workshops? HR and L&D leaders deserve solutions that are flexible and dynamic.

MANDEL THOUGHT LEADERSHIP

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The scope of the Coronavirus outbreak is changing rapidly, and the way organizations manage their training initiatives is changing just as quickly in response. Mandel is prepared for times like these and we’re here to help. We know organizations are putting significant thought into business continuity plans, and we’re standing-by to help our clients with the execution of these plans.
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What’s the secret to wildly productive first-time sales meetings or conversations with executives? Thought-provoking questions. Read the blog to find out why—and how to tell if YOUR questions are thought-provoking enough to make customers want to learn more.
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Securing an initial conversation with decision makers is tougher than ever. When you do finally get someone's attention or time, the first 60 seconds of your interaction are critical. Which is precisely why it's so important to think before you speak. To get the results you want, you must be intentional about how you engineer the first minute of your conversation. Read the blog to learn more.
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I walked away from last month’s Association of Briefing Program Managers (ABPM) annual spring conference more convinced than ever that customer intimacy is the key to customer loyalty. Let me explain why, and also what you can do to build longer-lasting, more satisfying relationships with your customers.
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When you present to senior executives, you expect scrutiny. You know they'll be evaluating whether what you have to say is of value to them. But, there's something else they're looking for from you.... And, it's further proof that when the stakes are high, both what you say AND how you say it can make all the difference.

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