VALIDATED LISTENING ASSESSMENT

VALIDATION RESEARCH BEHIND THE MANDEL LISTENING PROFILE

The Mandel Listening Profile™ is a scientifically validated cognitive assessment of what any leader or employee habitually listens for and tends to tune out. It is the first listening assessment for business contexts, and it paves the way for observable, measurable improvements in leadership, communication, listening skills, and productivity. The assessment was first developed in 2008 and gradually refined through testing and scientific validation over the next decade to assess types of listening styles.

Validity refers to the soundness or cogency of a measurement instrument. Although there are several types of validity, most assessments have some combination of four primary types of validity: Face Validity, Content Validity, Criterion-oriented Validity, and Construct-oriented Validity. The Mandel Listening Profile has undergone rigorous analysis in all four of these categories in conjunction with experts at the University of Mississippi.

Listening Profile Comparison Grid

The Mandel Listening Profile™ is a cognitive assessment used to identify individual listening styles and preferences. Using this information, people can begin to adjust their listening, which is a brain-based habit that develops over time and can change based on context and/or listening needs. It’s designed for organizations looking to build effective listening skills across their teams.

The comparison grid compares The Mandel Listening Profile to other popular assessments.

THE ECHO* LISTENING PROFILE

Initial Validity Evidence for a Measure of Four Listening Habits

The Mandel Listening Profile™ is a cognitive assessment used to identify individual listening styles and preferences. Using this information, people can begin to adjust their listening, which is a brain-based habit that develops over time and can change based on context and/or listening needs. It’s designed for organizations looking to build effective listening skills across their teams.

The comparison grid compares The Mandel Listening Profile to other popular assessments.

ANALYTICAL LISTENING

involves filtering information through an interest in results and facts

CONCEPTUAL LISTENING

involves filtering information through an interest in concepts and possibilities

CONNECTIVE LISTENING

involves filtering information through interests in others (people, groups, processes, or audiences)

REFLECTIVE LISTENING

involves filtering information through one’s own interests and purposes

Results from two studies provide construct, convergent, and discriminant validity evidence for the resulting ECHO Listening Profile. In particular, exploratory and confirmatory factor analyses were used to create a 40-item version of the ECHO Listening Profile (ECHO) that was shown to map onto a conceptually similar measure of listening habits, the Listening Style Profile; ECHO did not, however, fully duplicate that scale and thus adds to our knowledge of how all listening is biased. Moreover, through use of comparative forced-choice scaling, ECHO reduces concerns found with self-reporting of listening, including response bias. Future work investigating the impact of Connective, Reflective, Analytical, and Conceptual Listening on how people navigate their personal and professional lives is warranted.

* The original assessment, as researched and throughout the validity testing phase, was called “ECHO” – it has since been re-branded as “The Mandel Listening Profile™

TRAINING INDUSTRY
2021 Top Assessment and Evaluation Companies

Mandel has been recognized by Training Industry on their list of top Assessment and Evaluation Companies for its Listening Assessment for both 2021, and 2020.

The training companies named to this list are selected based on the quality and innovation of the evaluation techniques, the assessment capabilities and competitive differentiation.

2021 Watchlist Web Large_assessment eval

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