INSIGHTS

Global Digital Training
In the world of communications training, 2021 was a pivotal year. We saw tremendous growth in the sophistication of digital training environments, as companies adopted digital approaches to deliver exceptional learner experiences that help their workforces succeed.
Live internet streaming of business conference meeting, presenter joining a seminar via video conference call in empty convention center. Online webinar or seminar via social network broadcast in new normal, covid outbreak,e-learning.
Sales kickoffs (SKOs) serve many purposes, not the least of which is to motivate and inspire your customer-facing teams. A successful SKO arms your sales teams with new and refreshed skills. They leave the SKO energized to engage with customers and win upcoming opportunities.
How to deliver impactful, engaging hybrid meetings
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm. Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
Leading a Virtual Team Means Doing Things Differently
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team. Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Listening Tips
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges. There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
sales-skills
Sales professionals need a mix of soft skills to be successful. While rapport building is often considered the top sales skill, listening is the most critical skill for closing sales, and building long-term client relationships. Learn 3 crucial tips to closing sales, and why listening is the top sales skill of 2021.
Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
With the beginning of the New Year, it’s the perfect time to address the virtual communication mistakes that have become common with so many of us working virtually this past year. Here are 3 of the most common mistakes when communicating virtually, and what you can do to overcome them.
Why appreciation matters
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
wearing-mask
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges. Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Virtual Meeting Producer Tips
In every virtual training workshop that Mandel delivers, we dedicate a Virtual Meeting Producer (or moderator or facilitator) to act as the Trainer’s co-pilot. A Virtual Producer manages the meeting platform functions and mitigates any technical challenges, allowing the Trainer to focus exclusively on the learning and development of the workshop participants. As someone who wears a virtual producer hat, here are 5 best practices to help you create engaging virtual meetings.
4-listenining-styles
As part of our research into listening intelligence, we’ve detected four distinct styles (or preferences) of how people listen. These four listening styles cover what individuals pay attention to as well as what they are likely to miss in any collaboration. Learn more about the 4 Listening Habits, and how listening impacts both the well-being and productivity of your virtual teams.