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Training Methodology

Effective Skill Development

Making Skills Stick

Our training methodology drives effective skill development and retention.

  • New skills strengthen and grow in value through active use over time
  • New skills become habits

How We Promote Skill Transfer and Retention

  • Pre-work to improve training relevancy
  • Simulations of on-the-job experiences and situations
  • Storytelling frameworks and communication tools to craft content 
  • Extensive practice of new skills with peers and coaches
  • Expert feedback from Mandel trainers and coaches
  • Reinforcement tools to practice, extend learning, and ensure skills stick

Pre-Program Preparation
Because adults are more likely to internalize and apply new skills if they’ve played a part in shaping their own learning, Mandel asks participants to contribute by:

  • Selecting an upcoming presentation or conversation to focus on during the workshop itself
  • Playing a direct role in putting into action a plan for using new skills on the job

In-Program Participation
In-program tools and exercises have proven to promote the transfer and retention of new skills.

  • Frameworks and tools (e.g., The Mandel BLUEPRINT®, SCIPAB®) make content easy to plan and remember and make communicating complex topics and data more manageable.
  • Structured learn-by-doing practice simulations help participants retain skills better than if they’d only read or heard about them
  • Expert, individualized, in-the-moment coaching helps participants reflect on their performance and improve it
  • Video-recorded playback allows participants to see themselves as others see them and then develop their own personal strategies for improvement
  • Peer assessment and feedback is critical to interpersonal skills transfer 

Post-Program Reinforcement
Because newly acquired skills are fragile, Mandel provides post-training reinforcement and performance support tools, like our Mobile Coaching App

Make Learning Stick For Your Organization
Learn more about Mandel's reinforcement tools or talk to us about designing a custom training solution for your organization.


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About Mandel
Mandel is the global communication skills training company for organizations that believe in unleashing the power and potential of their employees. As proven experts in the science of communication in a complex world, we help companies around the world discover new ways to help their people think and speak more effectively, and make every communication count.
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