About

Leadership Team

Mandel clients benefit from the deep expertise and broad experience of its global team of learning, consulting and sales professionals.



Steve Mandel Founder
Steve began Mandel Communications in 1983. He is a renowned presentations trainer and coach and the author of the highly-successful book, "Effective Presentation Skills." In addition to serving as a key Mandel company executive, Steve thrives on working directly with clients in one-on-one coaching and group workshop settings. He has a deep appreciation for the communication challenges faced by professionals and executives in high-stakes settings and works exceptionally well with mission-critical communication needs. Steve's business success and his avocation as an accomplished amateur astronomer have earned him special recognition in Forbes magazine.


Ed Musselwhite CEO

Ed has been a leader with Mandel Communications since 1997. He is responsible for the company’s planning and global performance and works closely with Mandel clients as a trusted advisor and executive coach. Ed began his career with IBM, where he became a top-ranked computer systems sales professional and sales manager. Ed left IBM to become a co-founder and the EVP of Deltak, Inc., which become one of the first highly successful, global IT technical training companies (now Skillsoft). Deltak grew rapidly to train and support thousands of IT client organizations in corporations around the world. Subsequently, Ed served for many years as the CEO of Zenger-Miller, Inc. (now Achieve Global), a large and premier management development company with hundreds of client corporations worldwide. He is the co-author of three books on team effectiveness and is a sought-after speaker and advisor.




Brad Holst Principal & Executive Director, Communication Strategy and Innovation
Brad has designed and implemented winning communication, training, and coaching solutions for a diverse cross-section of Mandel’s global clients, from start-ups to top names in the Fortune 50. He is the prime creator of the proprietary models and processes now found in Mandel’s powerful suite of communication content-planning tools, including the Mandel Blueprint®. Brad is a result getting consultant, an insightful coach, and a dynamic, engaging speaker, with a rare level of business acumen based on his prior leadership roles with three market-leading companies: The Walt Disney Company, The Clorox Company, and Armor All Products.


Diane Burgess-Faber Principal & Vice President, Solutions Design and Client Engagement
With over 20 years’ experience in the training and development industry, Diane has a positive impact on all aspects of Mandel’s client engagement process worldwide. She also plays an important leadership role within Mandel by serving in key executive capacities, including her roles on the company's Executive Leadership Team and Strategic Planning Team. Diane and her group work with stakeholders in client organizations around the world, helping them assess their specific business needs and challenges.  They then design the Mandel solution that will address those needs and deliver the measurable results the client needs and wants.


Kate Day Executive Director, Strategic Implementation Services

Kate has over 25 years of international management experience in sales, IT and operations with companies such as Oracle Corporation, Cisco Systems and MetLife. She has also been an enthusiastic customer of Mandel Communications for two decades across 24 countries.

Kate’s expertise focuses on ensuring that organizations have the requisite skills to be “business-ready” and achieve their business initiatives.  Whether implementing on-boarding, new hire or change management programs, Kate repeatedly achieves business and expense targets, while increasing customer satisfaction, program impact and employee and customer engagement.

Over the years, Kate’s programs have received multiple industry awards, including the 2017 CLO Learning Elite Award. Kate has been selected as a guest speaker at international conferences in Europe, Canada and the US.




Kelly Reeves Vice President, Global Training Services
Kelly is Vice President, Global Training Services for Mandel. She is responsible for developing Mandel’s global team of coaches and trainers, as well as working with clients to certify their own internal trainers. Kelly joined Mandel as a Trainer and Coach in 2006, though she first started delivering Mandel’s training in 2001 while working as National Training Manager for AT&T Wireless. Kelly brings a unique combination of technical sales, sales management, channel management, and training experience to her role. Devoted to her clients, she relentlessly pursues ways to improve upon their success. Kelly holds a Bachelor of Science degree from the University of Oklahoma. Having enjoyed travels throughout the USA, UK, and Europe to work with clients, she currently resides in Houston, Texas.


Robert Sherwin Corporate Development Officer

Bob Sherwin is the Corporate Development Officer for Mandel Communications. He is responsible for corporate and financial strategy, new business channels and partnerships, mergers and acquisitions, and business process re-engineering. Bob has spent more than 30 years as an executive, leader, coach, and mentor in some of the world’s largest and most successful training and development companies. Prior to joining Mandel, he spent 11 years as the Chief Operating Officer of Zenger Folkman. He is a co-author of the best-selling McGraw-Hill book, How to Be Exceptional: Drive Leadership Success by Magnifying Your Strengths, and his articles have appeared in such publications as Forbes, Training Magazine, Chief Learning Officer, and Business Insider. Bob holds a Bachelor of Science degree in engineering from the United States Military Academy and an MBA in finance and accounting from the University of Michigan. 




Heather Muir Director of Marketing
Heather directs Mandel’s marketing, branding and communications strategies, in collaboration with the Executive Team. In addition, Heather leads Mandel’s public and industry relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry and is an active member of the American Society for Training & Development (ASTD); Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.


Naomi Blanco Director, Global Training and Consulting Services
Naomi directs the mission-critical tasks and logistics of scheduling globally deployed trainers and coaches for client engagements worldwide. She also manages the onboarding of new Mandel trainers and supports the on-going training and development of Mandel's trainer and coach cadre. Naomi is a member of Mandel’s Strategic Planning Team.


Shelley Miller Director, Client Services
Shelley leads the team in managing the customer experience, supporting account executives in delivering the highest level of service as trusted advisors to Mandel clients. She also helps to facilitate the design and delivery of customized consulting and training solutions. Previously, Shelley supported house accounts for high-stakes custom projects. Prior to joining Mandel Communications in 2010, Shelley worked in the training industry for 19 years. Shelley is a member of Mandel’s Strategic Planning Team.


Kathleen Redd Executive Emerita, Global Training Services

Kathleen currently serves as an advisor to the Mandel Leadership Team, consulting on training services and special projects related to marketing and solution design.

In her previous role as Vice President, Global Training Services, she was responsible for identifying, developing, and supporting Mandel’s team of trainers and coaches around the world.

Kathleen developed and deployed Mandel’s world-class trainer certification process, both for the internal team and for client trainers around the globe. She played a significant role in the design and implementation of Mandel’s highly successful virtual solutions.

Kathleen has been an active member of the Association of Briefing Program Managers, and a frequent speaker at client and industry events. Her passion and purpose is to inspire confidence in emerging leaders by providing them with the skills they need to clearly communicate, influence, and collaborate with colleagues and clients across the globe.

Kathleen enjoys traveling with her husband to exotic locations and spending time with the adorables.