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Leadership Team

Mandel clients benefit from the deep expertise and broad experience of its global team of learning, consulting and sales professionals.



Steve Mandel Founder
Steve founded Mandel Communications in 1983. He is a renowned presentation skills trainer and coach and the author of the highly successful book Effective Presentation Skills.

In addition to serving as a key Mandel company executive, Steve thrives on working directly with clients in one-on-one coaching and group workshop settings. He has a deep understanding of the communication challenges faced by professionals and executives in high-stakes settings and works with clients to pinpoint and address mission-critical communication needs.

Steve's business success and his avocation as an accomplished amateur astrophotographer have earned him special recognition in Forbes magazine.


Ed Musselwhite CEO
Ed has been a leader with Mandel Communications since 1997. He is responsible for the company’s planning and global performance, and he works closely with clients as a trusted advisor and executive coach.

Ed began his career with IBM, where he became a top-ranked computer systems sales professional and sales manager. Ed later co-founded and served as Executive Vice President of Deltak, Inc., which became one of the first highly successful global IT technical training companies (now Skillsoft). Deltak grew rapidly to train and support thousands of IT client organizations in corporations around the world. Subsequently, Ed served for many years as the CEO of Zenger-Miller, Inc. (now AchieveGlobal), a large premier management development company with hundreds of client corporations worldwide.

Ed is the co-author of three books on team effectiveness and is a sought-after speaker and advisor.


Diane Burgess-Faber Senior Vice President, Chief Learning & Design Strategist
With over 20 years’ experience in the training and development industry, Diane plays an important leadership role on Mandel's Executive Leadership and Strategic Planning Teams. As global head of learning design and client experience, Diane has been at the forefront of Mandel’s AI-driven mobile and semi-synchronous online strategies. These strategies reinforce and complete Mandel’s award-winning suite of live in-person and virtual training solutions. Diane and the Learning Design Team assess, consult with, and support hundreds of clients, both nationally and globally, in designing training that delivers business results. Her Client Experience team then delivers the training that supports learners and drives true behavior change while carefully monitoring the user experience.

Before joining Mandel, Diane spent 17 years with Zenger-Miller (later AchieveGlobal). Diane served as the Executive Director, Global Sales and Operations, and built worldwide networks of highly capable affiliate partnerships while crafting products and services that were locally and culturally relevant.


Dan Luotto Senior Vice President, Global Sales and Client Success
Dan leads Mandel’s global sales organization, providing leadership, direction, and an executive vision. He strives to ensure the organization is delighting customers and delivering on the promise of being the world’s leading communication skills company.

With an extensive background as a sales leader and professional, Dan brings strong business acumen and creative energy to high-performing teams. Working collaboratively across sales, marketing, solution development, and training delivery, Dan is responsible for leading the sales team in its pursuit of world-class solutions that drive measureable business results.

Dan has over 20 years of experience consulting with global organizations on talent development; he’s consulted with the world’s leading companies, including AppDynamics, BMC, Cisco, Fidelity, HPE, HP Inc., Intel, Pacific Life, Symantec and VMWare.


Dana Dupuis Executive Director, Research & Development
Listening Science

Dana brings a wealth of expertise in leadership development and communication to Mandel. A pioneer and expert in Listening Intelligence, she has spent her career exploring corporate communication and interpersonal collaboration to understand their effects on organizational well-being.

Early in her career, Dana began to see listening as an essential facet of healthy corporate communication. She pursued her own research, partnering with neuroscientists, clinical psychologists, and communication professionals. From this research, Dana and her team developed a cognitive-based listening assessment which is scientifically grounded and statistically reliable. This assessment has broad application in helping organizations develop sales teams, improve management decision-making, and accelerate cultural on-boarding.

Dana is a renowned speaker, presenter, and consultant. As a key member of Mandel’s executive team, she provides ongoing research into how listening serves management and leadership development. Dana is a member of The International Listening Association, where she speaks annually.


Kelly Reeves Vice President, Global Training Services
Kelly is responsible for developing Mandel’s global team of world-class coaches and trainers, as well as working with clients to certify their own internal trainers. Kelly joined Mandel as a Trainer and Coach in 2006, though she first started delivering Mandel’s training in 2001 while working as National Training Manager for AT&T Wireless.

Devoted to her clients, Kelly relentlessly pursues ways to improve upon their success. She brings a unique combination of technical sales, sales management, channel management, and training experience to her role.

Kelly holds a Bachelor of Science degree from the University of Oklahoma.


Robert Sherwin Corporate Development Officer
Bob oversees Mandel’s corporate and financial strategy, new business channels and partnerships, mergers and acquisitions, and business process re-engineering.

Bob has spent more than 30 years as an executive, leader, coach, and mentor in some of the world’s largest and most successful training and development companies. Prior to joining Mandel, he spent 11 years as the Chief Operating Officer of Zenger Folkman. He is a co-author of the best-selling McGraw-Hill book How to Be Exceptional: Drive Leadership Success by Magnifying Your Strengths. His articles have appeared in such publications as Forbes, Training Magazine, Chief Learning Officer, and Business Insider.

Bob holds a Bachelor of Science degree in engineering from the United States Military Academy and an MBA in finance and accounting from the University of Michigan.


Heather Muir Vice President, Marketing
Heather directs Mandel’s marketing, branding and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities.

Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. She is also an active member of the Association for Talent Development (ATD), Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM).

Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.


Shelley Miller Head of Client Experience & Operations
Shelley brings valuable experience and expertise to heightening the customer experience. She supports account executives in delivering the highest level of service as trusted advisors to Mandel clients. She also facilitates the design and delivery of customized consulting and training solutions.

Previously, Shelley supported house accounts for high-stakes custom projects. Prior to joining Mandel Communications in 2010, Shelley worked in the training industry for 19 years. She is also a member of Mandel’s Strategic Planning Team.


Naomi Blanco Director, Global Training Services
Naomi directs the mission-critical tasks and logistics of scheduling globally deployed trainers and coaches for client engagements worldwide.

Naomi was integral to developing the global scheduling and logistics process and systems at Mandel. Her skill in coordinating trainers worldwide to meet client needs led to her current role. She now expertly manages the scheduling and logistics of 44 Mandel coaches and trainers around the globe. She also manages the onboarding of new Mandel trainers and supports the ongoing training and development of Mandel's core group of trainers and coaches.

Naomi is a member of Mandel’s Strategic Planning Team.


Kathleen Redd Executive Emerita, Global Training Services
Kathleen currently serves as an advisor to the Mandel Leadership Team, consulting on training services and special projects related to marketing and solution design. In her previous role as Vice President, Global Training Services, Kathleen was responsible for identifying, developing, and supporting Mandel’s team of trainers and coaches around the world. She also developed and deployed Mandel’s world-class trainer certification process, and played a significant role in the design and implementation of Mandel’s highly successful virtual solutions.

Kathleen has been an active member of the Association of Briefing Program Managers, and a frequent speaker at client and industry events. Her passion and purpose is to inspire confidence in emerging leaders by providing them with the skills they need to clearly communicate, influence, and collaborate with colleagues and clients across the globe.

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About Mandel
Mandel is the global communication skills training company for organizations that believe in unleashing the power and potential of their employees. As proven experts in the science of communication in a complex world, we help companies around the world discover new ways to help their people think and speak more effectively, and make every communication count.
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