“Communication Skills” is one of the top three (out of 50!) most important skills for good leadership.
This is according to the Workplace Learning Report Survey, in which 500 Learning and Development professionals were interviewed.
Even without my sharing that statistic, you probably know this intuitively already!
I’ve been a communications coach for over 30 years and worked with countless leaders in many different types of businesses. I’ve seen the need—and the impact—firsthand.
Using methods we developed at Mandel, we’ve been able to help leaders greatly improve their skills regardless of their mode of communication—whether internal emails, presentations in front of very large audiences, and everything in between.
Today, I want to give you a view into what those methods are. So here are two important tips on how to move your leadership communication skills forward.
1) Use a strategic communication process.
Without a structured approach, your communications can be all over the place—sometimes too little, sometimes too much, sometimes just not clear.
Mandel’s Blueprint® and SCIPAB® storytelling and messaging tools can help you smartly and consistently plan any type of communication.
First, start with a clear view of who your audience is and what you want to accomplish with them.
Then, clarify your core message and fill in the needed details. It's possible your core message will be enough, like in a short email. SCIPAB is the perfect tool for crafting these kinds of classic “executive summaries.”
Or, you may need to add more data, slides, stories, demos, etc. to accomplish your goal. That’s when the Blueprint can help you organize your main point and supporting data into a narrative sequence that will resonate with your audience.
I’m not going to say too much about this one, except: do it, please!
We often assume that we’ve clearly communicated a message and that it was heard “loud and clear” by all. But think about the “noise” everyone has to contend with today.
We’re bombarded by emails, text messages, phone calls, meetings, virtual presentations, conversations, etc. All of this incoming info competes with and often overshadows your message.
That's why it’s important to double down on important communications.
Give yourself and your listeners some insurance. One of the ways to do that is to send the same message in multiple formats.
For example, whatever you say in-person at the next team meeting, also follow-up with the same message via email. Or, if you communicate a message via email, send the same email message again but with a slightly different subject line or minor variation in content.
Great communication from leadership is critical to making progress on goals, to job satisfaction, and to avoiding the steep cost of poor communication.
Contact us to talk about how we can help you achieve your goals.
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team.
Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
It happened fast. One day you were meeting with your colleagues at the office. The next day you and everyone you work with are working in remote isolation from home. Whether you’re new to working remotely or an experienced veteran, we all need to raise our virtual collaboration game to not only make this new reality work, but to make it work really well. Read on to discover seven practical, high impact tactics you can implement right now to ensure the success of your virtual meetings.
With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
Meetings are more effective when people aren’t distracted. If your team is being taken off course by unexpected emotions, empathy can help build the bridge between wasted time and productivity. Brad Holst shares three ways to increase meeting productivity with empathy in this week’s blog.
Learn how making a few smart, yet simple, changes to your email can improve your odds of quickly getting the response you need.
Read the blog and learn how to make your next team offsite your most productive yet.
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.