Training Industry Magazine Article – Using Artificial Intelligence to Augment Coaching


Training Industry Magazine Article – Using Artificial Intelligence to Augment Coaching

Managers are busy people. They often have large teams of direct reports to evaluate, observe, answer questions from and report on – not to mention their other job responsibilities. One-on-one coaching often falls by the wayside, yet it’s a hugely important tool for managers to use to engage and retain employees and even to improve organizational performance. How can managers make the most of the time they have to provide the most effective coaching and feedback to their employees?

One-on-one coaching often falls by the wayside, yet it’s a hugely important tool for managers.

Two new training provider partnerships are exploring the possibility of using artificial intelligence (AI) to help. Last month, Mandel Communications announced a partnership with Orai on a free communication coaching app that uses AI to provide instant feedback on speech, including clarity, the use of filler words, pacing and energy. This feedback is based on computational linguistics research and a data set of, according to co-founder Danish Dhamani, “thousands of people with different accents, different languages … speaking across the world.” The app also includes Mandel’s communication skills training and the ability to send recordings to users’ managers and coaches for continued development. The company also offers the ability to create custom content for a company’s specific messaging.

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Jeremy Grimes

Jeremy Grimes

As Digital Marketing and Sales Operations Manager, Jeremy leads critical sales operations and systems, and coordinates our digital marketing functions. He can also often be found in Mandel virtual workshops as a producer, supporting our global trainers in virtual deliveries. With a background in service and operations, Jeremy joined Mandel as a Workshops Logistics Manager in 2011. He has a passion for customer service and both learner and client success.
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