What qualities do we desire most in other people — the ones we work with, buy from, socialize with, and even casually encounter at the bus stop?
Here are some possibilities: sincerity, intelligence, extraversion, attractiveness, assertiveness, honesty, thoughtfulness, empathy, vitality. You get the idea.
So which characteristic is most important? In a series of three studies described in the Journal of Personality and Social Psychology1, researchers examined this question and came to the same conclusion each time:
Trustworthiness is the top trait people desire in others with whom they interact. Whether the relationship is with an employee, a project team member, a sports team, a family member, or even a casual acquaintance, this trait is by far the most desired in any type of relationship.
Credibility is based on trust. When you share important ideas with an executive, a fellow project team member, or a potential buyer, you need to be a persuasive, credible presenter. Simply put, your listener (and not you) determines whether or not your communication is persuasive, and they do it by answering three questions:
- Do I UNDERSTAND what is being said?
- Do I see the VALUE for me personally and for my organization?
- Do I TRUST this person to do what he or she says they will do?
Here’s the bottom line: even if your audience understands and sees value in your ideas, you’ll fail to persuade if they don’t see you as a trustworthy messenger.
So, when you're considering ways to improve your effectiveness (and that of your team), ask yourself: “Are we presenting our ideas with credibility built on a foundation of trustworthiness?”
Want to find out more about what it takes to be a credible — and trustworthy — presenter?
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
If your 2020 user conference plans were impacted by the pandemic, you’re not alone. And if, like many, you’ve chosen to move forward by converting to a virtual conference, you’ll be relying more than ever on your speakers’ skills. Share these 8 tips with your virtual conference speakers to help them prepare to impress.
It happened fast. One day you were meeting with your colleagues at the office. The next day you and everyone you work with are working in remote isolation from home. Whether you’re new to working remotely or an experienced veteran, we all need to raise our virtual collaboration game to not only make this new reality work, but to make it work really well. Read on to discover seven practical, high impact tactics you can implement right now to ensure the success of your virtual meetings.
Customers coming to a user conference aren’t there for the fanfare, they’re there for the expertise. If you’re an expert speaking at a user conference, you’re highly knowledgeable and passionate about your topic, but you might not be an expert at speaking in front of an audience. Here are five practical tips that you can implement right away for any upcoming speaking event.
Learn how making a few smart, yet simple, changes to your email can improve your odds of quickly getting the response you need.
Read the blog and learn how to make your next team offsite your most productive yet.
TED Talks have become a go-to example for how to give an engaging presentation from the big stage. They can be informative, inspiring, and often incredibly entertaining. But is the TED Talk format right for a business presentation delivered in a conference room? Probably not — but the skills used by TED Talk presenters definitely are!
Learn how to identify what goes into a successful TED Talk and how to make those skills work for you in your everyday business presentations.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask
- Five Tips From a Virtual Meeting Producer
- How to Lead Hybrid Meetings: 5 Tips for Success
- What are the Four Listening Styles?
- How To Develop Listening Intelligence In Your Organization
- Mandel Launches Neuroscience-Based Listening Solution, The Listening Edge™
- Hosting a Virtual User Conference? Prepare Your Speakers to Succeed