I just returned from a European conference for the Association of Briefing Program Managers (ABPM) held in Paris. Hosted by Salesforce, the event offered a spectacular view of the Eiffel Tower. I mention that because what you see influences your experience—I’ll explain more in a bit.
Many of the people in attendance work on global teams.
If you’ve ever had to build relationships with colleagues or customers around the world, you know that distance and cultural disparities can pose significant challenges.
Ideally, you’d meet in person but that’s not always feasible—at least not as often as you’d like. Budgets and schedules make it difficult to manage meetings with multiple team members in different countries and time zones.
What happens instead? The dreaded conference call.And that means multi-tasking, poor connections, accidental muting, and dogs barking. I’ve even heard a toilet flush.
There’s a video that’s been around for years that still makes me laugh. A Conference Call in Real Life hilariously shows just how excruciatingly awkward these calls can be.
There’s one sorely underutilized tool, however, that dramatically improves virtual communication: video!Short of meeting in-person, I believe it’s the best way to boost productivity and build stronger relationships.
When people have their cameras turned on, a lot less multi-tasking takes place. The bigger benefit is that you build stronger connections with people when you can see their facial expressions and body language.
I hosted a call a few months ago with five members of our European team. Four people had their cameras on and one didn’t. It’s not hyperbole when I say it was almost as if the fifth person weren’t there.
My interactions with the four people I could see were so much more productive and memorable. And I’d venture to guess they felt similarly.
Everyone loves being on camera, right? Well, not exactly. Being on camera can initially make people feel self-conscious. People’s fears that their cameras will turn on without their knowledge is so great that some will use band aids, post-its, and even socks to cover them.
If the idea of being on camera or participating in a video call makes you feel self-conscious, there are things you can do to increase your comfort and confidence.
Here are 3 things you can do to make video calls more effective and enjoyable.1) Use a good High Definition camera to look your best.
There are very good inexpensive HD cameras available on the market today and they’re typically better quality than cameras built into computers. It’s a worthwhile investment, especially if you plan on participating in or running a lot of video calls.
Once you have the camera installed, test it.
Don’t wait until “game time” to see if it works as it should. Plus, testing has the added benefit of building your comfort in seeing yourself on-screen and using it as the communication tool it has the potential to be.
2) Look at the camera, and not at your computer, to make eye contact.
I advocate video because it's the next best thing to face-to-face communication. When you talk to others, eye contact is essential to forging a strong connection. Make sure people can see your eyes!
In one virtual meeting I attended, the person presenting had their camera on but stared at their computer screen the entire time. It had the same effect as if someone were looking at their phone while talking “at” me.
Because I only saw the top of their head the entire time, video was more of a distraction than a help.
3) Control your environment, even your appearance.
First, since many of us travel, there are times when we have to take calls from a hotel room. In these cases, pay for faster Internet access if it’s an option. Free access isn't as reliable or capable.
Second, be aware of what your camera will pick up in the background. Will someone see an unmade bed behind you? A pile of dirty clothes? A pleasing photograph? A crowd of people? Be aware of your surroundings and set the stage appropriately.
Third, plan what you’ll wear. Dress as if you were meeting in person. Think about how your clothes will appear on camera. Will they still look appropriate and professional if you need to bend over or stand up during the meeting?
Avoid loud patterns, big logos, and bright colors. These can be distracting and even difficult for cameras to pick up and broadcast well.
Finally, ensure you won’t be interrupted. While this recent BBC interview made the world laugh when the interviewee’s kids came into view, people and pets in the background can be disruptive and even diminish your credibility in the eyes of others.
Video is a powerful communication and relationship-building tool when used effectively.And anyone can get comfortable using it. The more you do it, the more confident you’ll feel and the less self-conscious you’ll be.
In just a short period of time, you’ll experience for yourself how productive, and even transformative, video can be when it comes to communicating virtually and building stronger relationships with others.
Want to learn more? For tips on how to prepare for your virtual meetings, read 8 Ways to Take the Pain Out of Virtual Meetings. Then, download one of our most popular whitepapers: Best Practices for Virtual Presentations.
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team.
Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
What does the hit on Netflix called The Queen’s Gambit tell us about how to sell in a virtual setting? Actually, something very important.
Before we break down how this show teaches us the key to virtual selling let’s look at the backstory.
With the beginning of the New Year, it’s the perfect time to address the virtual communication mistakes that have become common with so many of us working virtually this past year.
Here are 3 of the most common mistakes when communicating virtually, and what you can do to overcome them.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much?
Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
In every virtual training workshop that Mandel delivers, we dedicate a Virtual Meeting Producer (or moderator or facilitator) to act as the Trainer’s co-pilot.
A Virtual Producer manages the meeting platform functions and mitigates any technical challenges, allowing the Trainer to focus exclusively on the learning and development of the workshop participants.
As someone who wears a virtual producer hat, here are 5 best practices to help you create engaging virtual meetings.
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.