Kelly is Senior Director of Global Training Services for Mandel. She is responsible for developing Mandel’s global team of coaches and trainers, as well as working with clients to certify their own internal trainers. Kelly joined Mandel as a Trainer and Coach in 2006, though she first started delivering Mandel’s training in 2001 while working as National Training Manager for AT&T Wireless. Kelly brings a unique combination of technical sales, sales management, channel management, and training experience to her role. Devoted to her clients, she relentlessly pursues ways to improve upon their success. Kelly holds a Bachelor of Science degree from the University of Oklahoma. Having enjoyed travels throughout the USA, UK, and Europe to work with clients, she currently resides in Houston, Texas.
My experience, first as a client of Mandel's who received Train-the-Trainer Certification and now as Mandel’s own senior director of global training services, gives me a unique perspective on why “trainer training” in communication skills can be so powerful. Here are the top 3 benefits I believe companies gain when their own trainers get certified to deliver communication skills training.
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