I was at the salad bar in one of my client’s corporate cafeterias recently, when the woman next to me smiled and said, “Are you with Mandel?”
After I nodded, she shared that she'd participated in a presentation skills workshop that I'd led over three years ago. She went on to say that what she learned in that workshop helped her to win two promotions. She invited me to sit at her table and there I asked her, “What from the workshop helped you the most?”
She said that while she loved the SCIPAB® framework and used it every day, the most valuable thing had been, “Learning I could pause my way through anything.”
I couldn't help but smile and asked her to tell me more about how that helped. She shared that before the workshop, she would always feel like she was in a mad rush to communicate, expecially when she felt pressured.
This would happen at meetings with decision makers, during one-on ones with people higher on the corporate ladder, and almost always when presenting.
She described feeling like she was strapped into a roller coaster, where she had no control over the pace of her communication. More often than not she would leave these situations filled with regret, wishing she had communicated differently.
In the workshop she experienced and practiced how pausing gave her moments to think, breathe, and be more aware of the dynamics in the room. She said it made her feel more present and in control. The regrets were gone.
Feeling more in control filled her with a confidence she'd never experienced before: “I think it changed how I was perceived by others and it factored into their promotion decisions.”
This just one example of how small changes in how you communicate can effect big results. Something as simple as mastering how to pause can influence how you're perceived by others and what you're able to acheive.
Want to dig a little deeper into pausing? Check back next week for tips from Steve Mandel on how and when to use pauses effectively.
What does the hit on Netflix called The Queen’s Gambit tell us about how to sell in a virtual setting? Actually, something very important.
Before we break down how this show teaches us the key to virtual selling let’s look at the backstory.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much?
Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Customers coming to a user conference aren’t there for the fanfare, they’re there for the expertise. If you’re an expert speaking at a user conference, you’re highly knowledgeable and passionate about your topic, but you might not be an expert at speaking in front of an audience. Here are five practical tips that you can implement right away for any upcoming speaking event.
Read the blog and learn how to make your next team offsite your most productive yet.
TED Talks have become a go-to example for how to give an engaging presentation from the big stage. They can be informative, inspiring, and often incredibly entertaining. But is the TED Talk format right for a business presentation delivered in a conference room? Probably not — but the skills used by TED Talk presenters definitely are!
Learn how to identify what goes into a successful TED Talk and how to make those skills work for you in your everyday business presentations.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
You know your scientists, engineers, and technology experts are the best around. They're proven innovators and solution providers within your organization. Why, then, is presenting to a business audience such a common challenge for technical professionals?
Learn 11 tactics your technical team can use right now to make them more effective and influential communicators for any business decision maker.
Admittedly, I've struggled to find a reliable way to help people reduce their public speaking anxiety, despite years of trying. I’ve advised people to do just about anything I could think of that might help, e.g., breathing, meditation. While I haven't found the thing that works every time for every person, there is one technique that seems to be more effective than most. Even if you've already found something that works well for you, this technique is worth trying out.
Imagine being asked to present to your entire company tomorrow. Does the idea of it make you nervous? You might be tempted to get right to work, writing every word down and committing them to memory. Now, what if I said you couldn’t memorize your talk? Whoa, wait a minute. You wonder, “How am I supposed to remember what to say?”
Find out why memorizing is a terrible idea and what you should do instead to prepare for your next presentation.
- How to deliver impactful, engaging hybrid meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask