You’ve no doubt felt the impact of poor communication at some point in your life.Saying that poor communication causes problems is about as controversial as saying “Ice cream is delicious.” Not very.
What’s less clear, however, is just how much poor communication costs.
More specifically, how much does poor communication cost the typical business? That cost is rarely quantified.
Instead, people (yes, even Mandel has been guilty of this in the past) point out that it’s “high” or “astronomical” or “higher than you think.”
The problem with vague “guesstimates” like these is that people don’t take them seriously. Because of how the human brain works, we automatically dismiss these statements as hyperbole or exaggerations.
That’s why the stats in a 2017 report on workplace productivity may shock you.Not only does this first-of-its-kind research report quantify the astronomical cost of poor communication, it also tallies how much of their day employees spend communicating and collaborating with others.
Care to venture a guess? 68.6%!
And 21% of it is a “partial” or “total” waste of time, according to the research.
What does that wasted time cost the typical company?
A staggering $52.5M annually.
Now, imagine if you could recover even a fraction of that inefficiency? Imagine if employees had easy-to-use tools and methods for:
- Managing teams and meetings more effectively
- Getting to the point faster in emails and conversations
- Calming fears and frustrations
- Inspiring new ideas and action on those ideas
- Driving decisions, not discussions
Learning & Development professionals and HR Business Partners often tell us that making the case for soft skills training can be hard.
While intuitively it's easy to understand the personal impact of poor communication, quantifying the business value of communications training is tougher.
For HR, Talent and L&D Professionals, these metrics will help drive your business case.
You’re driving quantifiable value for your company. That’s why I wanted to share this research with you.
If nothing else, I hope it helps you more clearly show the price a business pays for poor communication and make a stronger case for soft skills training investments.
Did You Know? Mandel’s performance metrics are best-in-industry. Our low learning scrap rate and high Net Promoter Score mean customers get a big return on their training investment. Learn more here!
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
Sales professionals need a mix of soft skills to be successful. While rapport building is often considered the top sales skill, listening is the most critical skill for closing sales, and building long-term client relationships.
Learn 3 crucial tips to closing sales, and why listening is the top sales skill of 2021.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
It happened fast. One day you were meeting with your colleagues at the office. The next day you and everyone you work with are working in remote isolation from home. Whether you’re new to working remotely or an experienced veteran, we all need to raise our virtual collaboration game to not only make this new reality work, but to make it work really well. Read on to discover seven practical, high impact tactics you can implement right now to ensure the success of your virtual meetings.
With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
Meetings are more effective when people aren’t distracted. If your team is being taken off course by unexpected emotions, empathy can help build the bridge between wasted time and productivity. Brad Holst shares three ways to increase meeting productivity with empathy in this week’s blog.
Learn how making a few smart, yet simple, changes to your email can improve your odds of quickly getting the response you need.
Read the blog and learn how to make your next team offsite your most productive yet.
- How to deliver impactful, engaging hybrid meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask