As Vice President of Marketing, Heather directs Mandel’s marketing, branding, and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities.
Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. She is also an active member of the Association for Talent Development (ATD), Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM).
Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.
Virtual selling is business as usual today—and in the future. Find out why that’s great for your business—and how your salespeople can really set your company apart from the competition.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
As we continue to work in remote environments, virtual video meetings are keeping us connected and business moving forward. They’re also leaving us exhausted. The extra mental processing required to navigate screen-based interactions means even those accustomed to frequent meetings are experiencing the burnout. To restore and productivity, consider four alternatives for business communication that eliminate the screentime.
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and promoting remote team collaboration.
For this week’s tips, here are 3 best practices for encouraging collaboration in your virtual meetings:
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and collaborating on virtual teams.
For this week’s tips, here are 3 best practices for improving virtual meeting experiences:
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually, and collaborating on virtual teams.
For this week’s tips, here are 3 best practices for engaging your teams in virtual meetings:
As you and your teams navigate working remotely, we’re publishing weekly tips for leading virtual meetings.
For this week’s tips, here are 3 best practices for optimizing your virtual meetings.
With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
The scope of the Coronavirus outbreak is changing rapidly, and the way organizations manage their training initiatives is changing just as quickly in response.
Mandel is prepared for times like these and we’re here to help.
We know organizations are putting significant thought into business continuity plans, and we’re standing-by to help our clients with the execution of these plans.
Read the blog and learn how to make your next team offsite your most productive yet.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
Find out why memorizing is a terrible idea and what you should do instead to prepare for your next presentation.
Read the blog to discover why learning should be uncomfortable.
Read the blog to get specific rapport-building tips anyone can use to quickly make a strong connection with others.
What's the one virtual communication skill that nearly everyone struggles with? Hint: um, well, err, still not sure? It's your delivery. This includes things like composure, intonation, energy, pausing, eliminating clutter words, etc. Poor delivery skills get magnified in virtual settings. It's the #1 reason why web meetings and webcasts earn a bad rap. The good news? Anyone can improve their virtual delivery skills by mastering composure and amplifying their energy. Read on to learn how.
Unpredictable schedules. Different locations. On-the-job demands. Has rolling out live training to thousands at once been a challenge? Announcing The Breakthrough Communicator ONLINE — state-of-the-art, high-impact, semi-synchronous, world-class communications training. Now, train 1000+ professionals anytime, anywhere, on any device. Personalized. Social. Hands-on. Effective. Build stronger communication skills — faster and at scale. Read the blog to learn more.
Curiosity makes learning possible. Ultimately, it’s a powerful driver of innovation and progress. So what does it take to make colleagues, customers, and other decision-makers CURIOUS enough to want to learn more? How can you communicate in a way that inspires curiosity for your ideas, your products, and your solutions? Read this week’s blog to find out.
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.