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Untitled design - 2022-10-26T122700.541
Untitled design - 2022-10-26T122700.541

Top 5 Costs of Poor Communication Skills in the World of Hybrid Work (NEW RESEARCH)

Top 5 Costs of Poor Communication Skills in the World of Hybrid Work (NEW RESEARCH)

In our new hybrid work era, the ability to communicate clearly and effectively is more critical than ever. But existing communication shortfalls among teams have been made worse by the disconnect that comes with an ever-changing mix of in-office and remote workers.
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Shot of two colleagues talking together in a modern office
Shot of two colleagues talking together in a modern office

Mandel Launches Neuroscience-Based Listening Solution, The Listening Edge™

Mandel Launches Neuroscience-Based Listening Solution, The Listening Edge™

Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.” This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
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Click to Read Blog: Experiencing Zoom Fatigue? It’s Not Just You. Four Ways to Eliminate the Exhaustion
Click to Read Blog: Experiencing Zoom Fatigue? It’s Not Just You. Four Ways to Eliminate the Exhaustion

Experiencing Zoom Fatigue? It’s Not Just You. Four Ways to Eliminate the Exhaustion

Experiencing Zoom Fatigue? It’s Not Just You. Four Ways to Eliminate the Exhaustion

As we continue to work in remote environments, virtual video meetings are keeping us connected and business moving forward. They’re also leaving us exhausted. The extra mental processing required to navigate screen-based interactions means even those accustomed to frequent meetings are experiencing the burnout. To restore and productivity, consider four alternatives for business communication that eliminate the screentime.
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Click to read blog: 3 Tips for Encouraging Collaboration in Your Virtual Meetings
Click to read blog: 3 Tips for Encouraging Collaboration in Your Virtual Meetings

3 Tips for Encouraging Collaboration in Your Virtual Meetings

3 Tips for Encouraging Collaboration in Your Virtual Meetings

As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and promoting remote team collaboration. For this week’s tips, here are 3 best practices for encouraging collaboration in your virtual meetings:
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2020-03-12 Blog 1550x460
2020-03-12 Blog 1550x460

5 Mistakes to Avoid and Tips to Help Remote Teams Communicate Better

5 Mistakes to Avoid and Tips to Help Remote Teams Communicate Better

With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
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2020-03-04 Blog 1550x460
2020-03-04 Blog 1550x460

Sustaining Your Training Strategies During Covid-19 Outbreak

Sustaining Your Training Strategies During Covid-19 Outbreak

The scope of the Coronavirus outbreak is changing rapidly, and the way organizations manage their training initiatives is changing just as quickly in response. Mandel is prepared for times like these and we’re here to help. We know organizations are putting significant thought into business continuity plans, and we’re standing-by to help our clients with the execution of these plans.
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how-to-make-your-team-offsite-meetings-productive-body-image
how-to-make-your-team-offsite-meetings-productive-body-image

How to Make Your Next Team Offsite Wildly Productive

How to Make Your Next Team Offsite Wildly Productive

The secret to making your next offsite meeting wildly productive isn’t a shiny new venue, expensive catering, or even slick technology. While those things might improve the experience, they can’t guarantee success. What can? The right communication framework and skills. Read the blog and learn how to make your next team offsite your most productive yet.
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how-well-do-you-handle-tough-questions-body
how-well-do-you-handle-tough-questions-body

How Well Does Your Team Handle Tough Questions?

How Well Does Your Team Handle Tough Questions?

Challenging questions, even confrontational ones, present an opportunity. Tough questions, when handled well, can help you and your team strengthen credibility and gain support for your ideas and solutions. The only question is, how to do it well? Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
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Woman_Thinking_Homepage
Woman_Thinking_Homepage

Is Memorizing Your Presentation a Bad Idea?

Is Memorizing Your Presentation a Bad Idea?

Imagine being asked to present to your entire company tomorrow. Does the idea of it make you nervous? You might be tempted to get right to work, writing every word down and committing them to memory. Now, what if I said you couldn’t memorize your talk? Whoa, wait a minute. You wonder, “How am I supposed to remember what to say?” Find out why memorizing is a terrible idea and what you should do instead to prepare for your next presentation.
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learning_at_risk
learning_at_risk

Is Your Learning at Risk of Becoming Too Convenient?

Is Your Learning at Risk of Becoming Too Convenient?

There’s a treacherous siren threatening learning effectiveness today. It seductively sings, “Don’t make it too difficult. Make it easy.” Now, there’s nothing wrong with trying to make learning more physically convenient for people. But is your learning at risk of becoming too convenient? Read the blog to discover why learning should be uncomfortable.
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are_extroverts_really_better_image
are_extroverts_really_better_image

Are Extroverts Really Better at Building Rapport Than Introverts?

Are Extroverts Really Better at Building Rapport Than Introverts?

How do you feel about building rapport? Many introverts feel uncomfortable when it comes to rapport-building because they think it means having to make “small talk” with others. If that’s you, fear not. You don't need the gift of gab to build good rapport. And having the gift of gab (or being extroverted) doesn't guarantee success either — especially if you're the one doing most of the talking. Read the blog to get specific rapport-building tips anyone can use to quickly make a strong connection with others.
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Listening Skills
Listening Skills

4 Steps to Being a Better Active Listener

4 Steps to Being a Better Active Listener

Listening is the most important communication skill. Why? Because nothing kills relationships or productivity faster than NOT listening. Communication barriers, like poor active listening, cost the average organization a staggering $62.4 million a year. Want to improve your team's listening skills? Want to become a better active listener yourself? Use these 4 steps to become a better active listener and start having more productive conversations with your colleagues and customers.
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what_virtual_communication_skill
what_virtual_communication_skill

What Virtual Communication Skill Do Most People Lack?

What Virtual Communication Skill Do Most People Lack?

What's the one virtual communication skill that nearly everyone struggles with? Hint: um, well, err, still not sure? It's your delivery. This includes things like composure, intonation, energy, pausing, eliminating clutter words, etc. Poor delivery skills get magnified in virtual settings. It's the #1 reason why web meetings and webcasts earn a bad rap. The good news? Anyone can improve their virtual delivery skills by mastering composure and amplifying their energy. Read on to learn how.
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Mandel Concepts
AE Insights Briefing Programs Collaboration Skills Communication Skills Company Culture Conversation Skills Event Speakers Global Training Hybrid Work Listening Listening Skills Mandel Blueprint Meeting Skills Messaging Skills Presentation Skills SCIPAB Selling Skills Storytelling Technical Professionals Virtual and Hybrid Meetings
Heather Muir

Heather Muir

As Vice President of Marketing, Heather directs Mandel’s marketing, branding, and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. She is also an active member of the Association for Talent Development (ATD), Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.
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