Heather directs Mandel’s marketing, branding, and communications strategies, in collaboration with the Executive Team. In addition, Heather leads Mandel’s public and industry relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry and is an active member of the Association for Talent Development (ATD-ASTD); Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
Find out why memorizing is a terrible idea and what you should do instead to prepare for your next presentation.
Read the blog to discover why learning should be uncomfortable.
Read the blog to get specific rapport-building tips anyone can use to quickly make a strong connection with others.
What's the one virtual communication skill that nearly everyone struggles with? Hint: um, well, err, still not sure? It's your delivery. This includes things like composure, intonation, energy, pausing, eliminating clutter words, etc. Poor delivery skills get magnified in virtual settings. It's the #1 reason why web meetings and webcasts earn a bad rap. The good news? Anyone can improve their virtual delivery skills by mastering composure and amplifying their energy. Read on to learn how.
Unpredictable schedules. Different locations. On-the-job demands. Has rolling out live training to thousands at once been a challenge? Announcing The Breakthrough Communicator ONLINE — state-of-the-art, high-impact, semi-synchronous, world-class communications training. Now, train 1000+ professionals anytime, anywhere, on any device. Personalized. Social. Hands-on. Effective. Build stronger communication skills — faster and at scale. Read the blog to learn more.
Curiosity makes learning possible. Ultimately, it’s a powerful driver of innovation and progress. So what does it take to make colleagues, customers, and other decision-makers CURIOUS enough to want to learn more? How can you communicate in a way that inspires curiosity for your ideas, your products, and your solutions? Read this week’s blog to find out.
- How Well Does Your Team Handle Tough Questions?
- The Science of Presenting Data Visualizations Effectively
- Presenting Technical Ideas to Business Audiences
- A Little-Known Technique for Calming Your Anxiety About Public Speaking
- Is Memorizing Your Presentation a Bad Idea?
- Are Your User Conference Speakers Ready for the Spotlight?
- What Is the Secret to Nobel Laureate Success?
- Influencing Others Through Story; A Valuable Lesson from Game of Thrones
- Because Executive Briefings & Meetings Don't Run Themselves
- Is Your Learning at Risk of Becoming Too Convenient?