People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.
Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
- Eyes: Eye contact is a crucial part of effective communication and connecting with people. When wearing a mask, it is even more critical.
It’s best to assume that if you don’t have eye contact with the person with whom you are speaking, that person isn’t hearing anything you are saying. Even as a Communications Coach, I’ve experienced this challenge at the grocery store with my husband.
Here are some additional best practices for communicating when you can’t see someone’s face in this Psychology Today article, 4 Ways to Communicate When You Can’t See Someone’s Face.
- Voice: A mask does make it harder for others to hear what you are saying. While wearing a mask, we recommend focusing on enunciating your words as clearly as possible and increasing the volume of your voice.
We also encourage the use of pauses. Pausing helps to eliminate the use of clutter words that don’t add value, and pausing while speaking helps to punctuate your words.
Further, the pause gives your listener time to process what you have said before you share more information with them.
Other suggestions for using your senses for communicating can be found in this recent BBC article, How Face Masks Affect Our Communication.
- Gesture: In addition to ensuring eye contact and enunciating your words, use of gestures will help you to convey meaning and emotion when communicating while wearing a mask.
Not only do gestures visually assist the person who is listening, but they also help with your own voice inflection and tone. As we know, it is not only what you say but how you say it.
For additional insights on using gestures, we recommend this HBR article, When You Pitch an Idea, Gestures Matter More than Words.
- Smile: Even if other people can’t see a physical smile because of a mask, they can hear it in your voice.
Studies indicate when you smile, it can “be seen” in the eyes, as detailed in this Scientific American Article, An Unseen Smile Can Still Be Heard.
- Listen: The good news is that masks don’t cover our ears. Better listening can help overcome the limitations of communicating when mouths can’t be seen.
Listening is more important when wearing a mask, which makes the science of Listening Styles all the more relevant.
Another worthy read on best practices for communication while wearing a mask is this recent HBR article, How to Build Rapport… While Wearing a Mask.
Until this time of mask wearing is behind us, we hope these communication tips and articles will come in handy.
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much?
Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
As you and your teams navigate working remotely, we’re publishing tips and best practices for leading virtual meetings, presenting virtually and promoting remote team collaboration.
For this week’s tips, here are 3 best practices for encouraging collaboration in your virtual meetings:
It happened fast. One day you were meeting with your colleagues at the office. The next day you and everyone you work with are working in remote isolation from home. Whether you’re new to working remotely or an experienced veteran, we all need to raise our virtual collaboration game to not only make this new reality work, but to make it work really well. Read on to discover seven practical, high impact tactics you can implement right now to ensure the success of your virtual meetings.
With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
Meetings are more effective when people aren’t distracted. If your team is being taken off course by unexpected emotions, empathy can help build the bridge between wasted time and productivity. Brad Holst shares three ways to increase meeting productivity with empathy in this week’s blog.
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.