To be a better listener, you have to learn how to be heard.It may sound counterintuitive, but this is the key to unconsciously being a good listener.
Not feeling heard sabotages effective listening.When you really feel like you've been heard by others…
1) Are you more receptive to hearing what others have to say?
2) Are you more open to listening to constructive criticism of yourself and/or your ideas?
If you answered “yes” to both questions, it means you're human according to a marriage and family therapist I know. She shared that a successful therapist has to make each patient feel truly heard in order to have a productive group counseling session.
When you think about it, how different is that from what needs to happen in a typical business meeting?
Nothing good happens when people stop listening to each other.When a person DOES feel heard…
He or she believes the other party “gets it." They feel like the other party is on their side or, at the very least, empathetic.
They open their mind to really listening and considering what others have to say, even when they don’t agree. This is vital for productive collaboration.
When a person DOESN’T feel heard…
He or she will stop listening. They'll often repeat themselves and may even get combative. They dig in their heels and close themselves off.
When a person doesn’t feel heard, it becomes “me versus them," stopping collaboration and possibly damaging relationships.
In a perfect world, we wouldn't have to worry about this.Everyone would be a highly skilled, open-minded, and undistracted listener with the time and energy to purposefully make others feel heard.
Does that sound like the world you live and work in?
Two more questions…
1) Could how you communicate be the reason you're not being heard by others?
2) And, if you don’t feel heard, is it negatively impacting how you listen to others?
Learn how to be heard and become a better listener.You can’t force other people to learn how to be better, more patient listeners. You can only control your own actions.
Take the time to learn the skills needed to make yourself heard—to rise above all the daily noise, mindshare competition, and digital distractions.
Then, once you feel like you're consistently being heard by others, watch what happens. You'll find that you unconsciously start doing a much better job of listening. And when that happens, everyone wins.
For tips on how you can improve your ability to be heard, check out the video: Three Keys to Influencing Others. For more than three decades, Mandel has helped professionals learn how to break through the noise and confidently communicate with credibility and conviction. Contact us to learn how or check out our Think and Speak for Results™ Communication Training.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
If your 2020 user conference plans were impacted by the pandemic, you’re not alone. And if, like many, you’ve chosen to move forward by converting to a virtual conference, you’ll be relying more than ever on your speakers’ skills. Share these 8 tips with your virtual conference speakers to help them prepare to impress.
It happened fast. One day you were meeting with your colleagues at the office. The next day you and everyone you work with are working in remote isolation from home. Whether you’re new to working remotely or an experienced veteran, we all need to raise our virtual collaboration game to not only make this new reality work, but to make it work really well. Read on to discover seven practical, high impact tactics you can implement right now to ensure the success of your virtual meetings.
Learn how making a few smart, yet simple, changes to your email can improve your odds of quickly getting the response you need.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
What inspires and motivates people to action? Here’s a hint: it’s not a PowerPoint deck filled with data points and analytics. Learning how to share a powerful story can positively influence others and help your ideas become memorable. Perhaps you need to promote a new idea or close that crucial sale. Learn how some of the most successful business ventures today got their start from sharing a powerful story and how you can make your own narrative work for you.
Memory almost full. Imagine that warning flashing brightly on the forehead of every audience member. A successful presentation isn’t just about the speaker’s dynamic energy or their confident manner in front of an audience. Without compelling, easy to follow content, it doesn’t matter how comfortable you are in the spotlight. You and your topic will quickly be forgotten. So how do you ensure lasting, memorable impact? Learn how to be remembered by leveraging the ancient, globally relevant, and scientifically proven rule of three to focus your content, motivate your listeners, and make your executive presence shine.
How do you feel about building rapport? Many introverts feel uncomfortable when it comes to rapport-building because they think it means having to make “small talk” with others. If that’s you, fear not. You don't need the gift of gab to build good rapport. And having the gift of gab (or being extroverted) doesn't guarantee success either — especially if you're the one doing most of the talking.
Read the blog to get specific rapport-building tips anyone can use to quickly make a strong connection with others.
Have you ever encountered an unfriendly meeting participant while presenting? Maybe you know someone who constantly interrupts, asks aggressive questions, or worse, tries to take over your meeting. Believe it or not, you have more control over these conference room bullies than you think.
Learn how to recognize these strong personalities, the things you may be doing to trigger their behavior, and what you can do right now to strengthen your command of the room and feel more confident in front of any audience.
How many meetings have you gone to this week? Were they productive, or did they just create the need for more? Now think about how many meetings happen every day in your organization. Companies lose millions of dollars each year on wasted employee time in meetings and, as a result, employees become increasingly stressed and unhappy. Believe it or not, part of the problem is the meeting invitation. Learn how a simple, quick addition to your meeting invites can help you and your organization have consistent meeting success every time.
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask
- Five Tips From a Virtual Meeting Producer
- How to Lead Hybrid Meetings: 5 Tips for Success
- What are the Four Listening Styles?
- How To Develop Listening Intelligence In Your Organization
- Mandel Launches Neuroscience-Based Listening Solution, The Listening Edge™
- Hosting a Virtual User Conference? Prepare Your Speakers to Succeed