In the business world, people and events seem to move faster than the speed of light. You've barely completed one task, when five more appear needing your attention. And, they were all due yesterday!
It's no wonder communication often takes a back seat to the items on our TO DO lists!
The problem with this is that if - in your haste - you botch your communications, it can severely set back the tasks you're rushing to finish. Worse, it can permanently damage your relationships with colleagues or customers.
Given that you can't stop the earth from spinning, or time itself, here are a few things you can do to keep your communications efficient and relationship-positive amidst the chaos.
Never send a negative email.
Never send an email that could in any way be interpreted as negative or as a criticism. People will take any perceived negativity in an email (or any written message, including a text message) and multiply it by a factor of 10!
Instead, tell the person face-to-face or, at a minimum, on the phone. This way, the person can ask questions to clarify understanding and interpret essential nonverbal signals. And, you can better avoid damaging your relationship with them.
Communicate clearly, concisely, compellingly.
Did you ever hear the saying, “I would've sent you a shorter letter but I didn’t have the time.” It does take a bit more time to be concise in your written and spoken communications—but the payoff is huge.
If your message is clear, concise, and compelling, people can easily digest it, remember it, and act on it. As one executive said to me, “More words are not an indication of more thought; they’re an indication of less thought.”
Communicate with passion and commitment.
I've seen very smart people with great ideas deliver them so poorly that they fail. They fail because we don't believe that the person delivering the idea has passion for it.
For your ideas to succeed, your audience must be convinced that you're confident your idea is a good one and worth the time and resources you're asking for to support it.
You communicate passion and commitment with voice, posture, eye contact, appropriate body movement, and other nonverbal cues. Whether you're presenting in-person or virtually, use these tools.
Browse Mandel's popular communication training workshops for business and technical professionals.
Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life—and at work. Learn how to (and how NOT to) express your appreciation to others.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
Customers coming to a user conference aren’t there for the fanfare, they’re there for the expertise. If you’re an expert speaking at a user conference, you’re highly knowledgeable and passionate about your topic, but you might not be an expert at speaking in front of an audience. Here are five practical tips that you can implement right away for any upcoming speaking event.
Read the blog and learn how to make your next team offsite your most productive yet.
TED Talks have become a go-to example for how to give an engaging presentation from the big stage. They can be informative, inspiring, and often incredibly entertaining. But is the TED Talk format right for a business presentation delivered in a conference room? Probably not — but the skills used by TED Talk presenters definitely are!
Learn how to identify what goes into a successful TED Talk and how to make those skills work for you in your everyday business presentations.
Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
You know your scientists, engineers, and technology experts are the best around. They're proven innovators and solution providers within your organization. Why, then, is presenting to a business audience such a common challenge for technical professionals?
Learn 11 tactics your technical team can use right now to make them more effective and influential communicators for any business decision maker.
Admittedly, I've struggled to find a reliable way to help people reduce their public speaking anxiety, despite years of trying. I’ve advised people to do just about anything I could think of that might help, e.g., breathing, meditation. While I haven't found the thing that works every time for every person, there is one technique that seems to be more effective than most. Even if you've already found something that works well for you, this technique is worth trying out.
Imagine being asked to present to your entire company tomorrow. Does the idea of it make you nervous? You might be tempted to get right to work, writing every word down and committing them to memory. Now, what if I said you couldn’t memorize your talk? Whoa, wait a minute. You wonder, “How am I supposed to remember what to say?”
Find out why memorizing is a terrible idea and what you should do instead to prepare for your next presentation.
Be sure to set your speakers up for success. Read this week's blog to find out how.
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask
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- How to Lead Hybrid Meetings: 5 Tips for Success
- What are the Four Listening Styles?
- How To Develop Listening Intelligence In Your Organization
- Mandel Launches Neuroscience-Based Listening Solution, The Listening Edge™
- Hosting a Virtual User Conference? Prepare Your Speakers to Succeed