In a prior life, I had occasion to work with an executive who was a great public speaker. He was engaging, lively, and on-point whenever he presented face-to-face. Which is why the first time he presented during a webcast was shocking.
I listened, stunned, as he'd somehow lost the ability to inflect his voice. He was long-winded and struggled to string two coherent thoughts together. It was a disaster. How could this have happened? Bad night’s sleep? Too little coffee? Distracted by other organizational priorities?
The truth is he was unprepared for the challenges of presenting virtually. As I've learned throughout my marketing career, and especially during my time with Mandel, his experience was not unique.
The webcast is a more difficult medium to master than most assume.
Mastery typically takes experienced coaching, structured practice, and developmental feedback.
But, there are things you can do right now to improve your delivery and head off a virtual disaster. Here are a few tips (excerpted from the Mandel whitepaper Best Practices for Excellent Presentations in a Virtual World) to get you started.
Never, ever “wing it.”
Over-elaboration and an inability to clearly and concisely make points are two of the key reasons why so many webcasts are deadly dull. To avoid these mistakes, prepare robust speaker notes and really use them.
Clearly note all of your slide changes, animations, and slide transitions, too, so you won’t skip a beat. And, even when you’re feeling comfortable during a webinar, avoid the temptation to go “off-script”.
Get rid of the junk.
The common habit of using non-words (ums and ahs) and unnecessary filler words (and, so, like, you know, etc.) can make a person sound uncertain and ill at ease when speaking face to face. During a webcast, they sound even worse.
These junk words can damage your credibility and make it hard for people to listen to you, so practice replacing them with a new habit — a healthy pause. After you emphasize a key point or bring up a new slide, pause to take a breath, give yourself a moment to think, and allow the audience to process your information
Channel your inner radio jockey.
Think of the best radio commentators and disc jockeys. How do they vary the volume, tone, and pace of their speech to keep you tuned in? Borrow from the best.
During a webinar, you’ll likely have to amplify your vocal energy in a way that feels almost unnatural in order to engage and keep your listener’s interest. After all, if you don’t seem enthusiastic about the topic, you can’t expect your audience to be. And if you don’t sound confident, your audience won’t perceive you as credible.
Strike a pose.
Gestures are just as important in a webcast as they are in face-to-face communications. Gestures (even when your audience can’t see them) add emphasis to your words and provide an outlet for nervous energy.
While your audience won’t see any of this, they’ll definitely hear it in your voice. Body posture and movement influence both vocal projection and inflection. The more you involve your hands, arms, and body, the more energized and confident your voice will sound.
Hungry for more? Download Best Practices for Excellent Presentations in a Virtual World to help you prepare for and deliver virtual presentations — everything from crafting your story and image selection to using technology effectively and handling Q&A with ease.
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team.
Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
What does the hit on Netflix called The Queen’s Gambit tell us about how to sell in a virtual setting? Actually, something very important.
Before we break down how this show teaches us the key to virtual selling let’s look at the backstory.
With the beginning of the New Year, it’s the perfect time to address the virtual communication mistakes that have become common with so many of us working virtually this past year.
Here are 3 of the most common mistakes when communicating virtually, and what you can do to overcome them.
In every virtual training workshop that Mandel delivers, we dedicate a Virtual Meeting Producer (or moderator or facilitator) to act as the Trainer’s co-pilot.
A Virtual Producer manages the meeting platform functions and mitigates any technical challenges, allowing the Trainer to focus exclusively on the learning and development of the workshop participants.
As someone who wears a virtual producer hat, here are 5 best practices to help you create engaging virtual meetings.
As part of our research into listening intelligence, we’ve detected four distinct styles (or preferences) of how people listen. These four listening styles cover what individuals pay attention to as well as what they are likely to miss in any collaboration.
Learn more about the 4 Listening Habits, and how listening impacts both the well-being and productivity of your virtual teams.
Mandel Communications, known globally for its presentation and conversations skills workshops, fills a major gap in the field of human communications training by announcing its new neuroscience-based, listening skills-building workshop, “The Listening Edge.”
This innovative training is bolstered with a validated, proprietary, science-based personal listening assessment that accelerates this learning and its application on the job.
- Welcome to the Future of Sales (Hint: It’s Virtual)
- Listen Closely: Your Company Culture Depends On It
- How to Deliver Impactful, Engaging Hybrid Meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.