Mandel Delivers True Agility with New Hybrid Training Designs and Delivery Capabilities

“The demand for in-person communication skills training is increasing, as people return to the office,” Dan Luotto, SVP, Global Sales & Client Success. “The Mandel team is also seeing a record number of shifts from in-person to hybrid training as plans change and some participants need to join face-to-face trainings from remote locations.”

Just in the last eight weeks, Mandel has deployed Hybrid training solutions for Dell, Workday, Neo Technology and The Skoll Foundation, each with its own custom hybrid scenarios and client requirements.

Hybrid learning isn’t new to the organization – Mandel has been training face-to-face participants together with remote participants since Cisco launched TelePresence in 2008.

What’s new is the unique design and technology that allows Mandel to train any hybrid audience anywhere, while also taking advantage of the distinctive aspects that a hybrid environment offers. Every global trainer is equipped with a custom designed Mandel Mobile Hybrid Field Kit™, which ensures an optimal experience for all participants.

With this deeply researched set of best practices, Mandel is the only skills building provider with communications training solutions in every modality, In-Person, Virtual, Online, Mobile, and Hybrid.

Rather than making minor modifications to online or in-person workshops, Mandel fully reimagined its communications training experiences for every delivery mode. The driving goal is to create the best possible experience for every participant, no matter how they join or where they are located. Mandel works with customers to prepare carefully for both in-person and hybrid, so that the training experience can shift modalities with no drop in quality or content if circumstances change.

Communicating in hybrid environments is an emerging skill for many people. That is why all of Mandel’s hybrid training experiences teach participants to communicate in hybrid settings.

From the moment a participant joins a Mandel Hybrid Workshop, they are learning how presenting or meeting in a hybrid environment is different from a purely virtual or in-person environment, and how to set everyone up for success. Throughout the training, participants work on real business situations and engage with audiences in opposite environments (face-to-face vs virtual). These exercises help participants develop the specific skills needed to communicate effectively with people in different mediums.

With continued uncertainty, organizations can’t afford to put off critical communication skills training, which affects engagement, productivity, and retention.

“For learning and business leaders who have held off on communication skills training because you’re not sure how or where it can be delivered, we have you covered,” says Ed Musselwhite, Mandel’s CEO. “Whatever way you go, our team is ready to deliver an outstanding experience.”

“Whether clients go with face-to-face, virtual and/or hybrid training, they can be assured they are getting a stellar communications skills training experience,” shares Diane Burgess-Faber, SVP, Chief Learning & Design Strategist.

About Mandel Communications
Mandel is the global leader in technology-driven communication skills training. With proven expertise in the science of communication, Mandel helps companies around the world prepare their people to present, influence and collaborate more effectively and make every communication count. With flexible, technology-driven delivery options and proven customized content, Mandel is the recognized leader in anytime, anywhere human communication skills training of the highest quality and results.
Companies who’ve implemented Mandel’s solutions to enable and empower their employees, include: Cisco, Dell, Genworth, Hilti, HPE, Intel, Masco and ServiceNow.

Heather Muir

Heather Muir

As Vice President of Marketing, Heather directs Mandel’s marketing, branding, and communications strategies in collaboration with the Executive Team. In addition, Heather leads Mandel’s public- and industry-relations activities. Prior to joining Mandel in 2010, Heather held several marketing and communications roles within the learning and training industry. She is also an active member of the Association for Talent Development (ATD), Training Industry, Inc.; eLearningGuild; and the Association of Briefing Program Managers (ABPM). Heather holds a Bachelor of Arts degree from the University of California, Davis, and has completed graduate courses in business and entrepreneurship at the University of Washington.
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