Perhaps at no time in modern business history have excellent listening skills been more needed and the lack of them more costly.
Mandel Communications, the global leader in technology-driven communication skills training, is pleased to announce the launch of The Listening Edge™ workshop. This much-needed innovation is a neuroscience-based training solution, blended with a validated scientific personal listening assessment to expedite learning and skills application back on the job.
“Listening has long been recognized as a critically weak element in the human communication equation. Yet until now, business enterprises have not had a science-backed, effective solution for developing and scaling effective listening skills throughout their organizations. By default, business leaders have had to learn to live with the extraordinary costs of a huge error rate in their organizations’ human communications processes,” says Ed Musselwhite, Mandel’s CEO.
Business enterprises drain out massive amounts of money each year because of inadequate human-to-human communications. Using recognized estimates as low as $11,000 per employee per year, a mid-sized Fortune 1,000 company with 10,000 people loses $110,000,000 per year at least.
Though listening represents over half of the human communication equation, the vast majority of current communications training focuses only on the speaking activity. With the advent of Mandel’s The Listening Edge, business organizations now are able to improve both the input and output, i.e., both the give and the take, of human communications and eliminate remarkable amounts of wasted effort, time and money now caused by poor listening.
Through her research, Dana Dupuis, Mandel’s Executive Director of Research & Development, Listening Science, has emphasized the fact that listening is a brain-based function, rather than an ear function as so often envisioned.
“No two brains are alike—which means no two people hear things exactly the same way,” says Dupuis. “That’s why ten talented people can leave the same meeting with quite different perceptions and remembrances of what was communicated.
“Each of us has developed in our lives unique habits and preferences in our listening that allow some types of information to have quick and full access to our thinking, while we tend to naturally filter out or dim down other types of information that could be vital in that moment. Once we become aware of our own individually unique filters and listening gaps, we can learn to listen for, recognize and gain full value from an expanded range of input. Additionally, we can learn how to speak into other people’s listening preferences, increasing the chance that they will hear the full value of what we are trying to communicate to them.
“This ability to listen more fully and be heard more fully is what we call Listening Intelligence.” When carefully developed within an organization, employees learn to utilize and appreciate diverse thinking by calling upon the cognitive diversity of its members.
Mandel teaches people to strengthen their Listening Intelligence and use it every day at work and at home.
Integral to The Listening Edge training is an innovative cognitive-based personal listening assessment, which is scientifically grounded in research and validated, and is the first of its kind. This assessment is a powerful tool for building the foundation for Listening Intelligence skills.
These skills have extensive applications in developing leaders; training sales professionals; improving the interpersonal, collaborative and decision-making health of teams; and accelerating an organization’s cultural change by encouraging mutual understanding, inclusion and diversity.
Available as a virtual workshop, or as an in-person workshop experience, this training solution is designed to be delivered globally where needed.
With this major move into listening science, Mandel expands its expertise into the three essential communication capabilities: improving how people listen, think and speak.
This groundbreaking advancement for human communications training makes Mandel the only skills building provider to organizations with proven solutions to address the three most critical communication scenarios: presentation skills, conversation skills and listening skills.
Learn more in this introductory video, featuring Dana Dupuis, Mandel’s Executive Director, R&D, Listening Science.
Conducting a hybrid meeting, one where some of those attending are in the room and others are virtual, is a lot harder than many think—and it’s quickly becoming the new norm.
Focusing on a few key aspects of your delivery can help you take advantage of this new meeting mode.
With remote jobs increasing in 71% in 2020, many leaders continue to manage remote workers as if they were managing a co-located team.
Yet, fifty three percent of leaders we surveyed at a recent webinar said that they had NOT received any training on leading a virtual team.
Under normal circumstances, staying present and being able to fully commit to listening is difficult. However, in this new reality of digital interaction and mental fatigue, listening has a new set of challenges.There’s good news. We can make listening easier in our virtual meetings, improving the experience of our participants! Here are a few tips.
What does the hit on Netflix called The Queen’s Gambit tell us about how to sell in a virtual setting? Actually, something very important.
Before we break down how this show teaches us the key to virtual selling let’s look at the backstory.
Sales professionals need a mix of soft skills to be successful. While rapport building is often considered the top sales skill, listening is the most critical skill for closing sales, and building long-term client relationships.
Learn 3 crucial tips to closing sales, and why listening is the top sales skill of 2021.
With the beginning of the New Year, it’s the perfect time to address the virtual communication mistakes that have become common with so many of us working virtually this past year.
Here are 3 of the most common mistakes when communicating virtually, and what you can do to overcome them.
People in communities across the globe are adjusting to communicating while wearing masks. As we’re all experiencing, masks present both verbal and non-verbal communication challenges.Given this, we’ve prepared 5 tips for effective communications while wearing a mask, and compiled several insightful articles from leading publications on additional best practices.
In every virtual training workshop that Mandel delivers, we dedicate a Virtual Meeting Producer (or moderator or facilitator) to act as the Trainer’s co-pilot.
A Virtual Producer manages the meeting platform functions and mitigates any technical challenges, allowing the Trainer to focus exclusively on the learning and development of the workshop participants.
As someone who wears a virtual producer hat, here are 5 best practices to help you create engaging virtual meetings.
- How to deliver impactful, engaging hybrid meetings
- Leading a Virtual Team Means Doing Things Differently
- Are You Really Listening?
- 4 Listening Tips for Improving Your Virtual Meetings
- The Irresistible Power of Stories in Virtual Selling
- The Top Sales Skill for 2021!
- Top Virtual Communication Mistakes – and How to Overcome Them in 2021!
- Tell a Story. Close a Deal. Even on Zoom.
- Throwback: Why Appreciation Matters in Life and at Work
- Tips for Communicating Effectively While Wearing a Mask