Gain Buy-in of Skeptical Stakeholders and Distracted Customers
About This Program
Participants in this workshop develop the interaction, influence & conversation skills to rapidly build trust and gain the buy-in of even the most skeptical stakeholders and decision-shy customers. Build these skills:
Format Live Instructor-led Live Online Instructor-led Max 24 Participants
Duration 1-Day Workshop 2-Day Workshop
Why This Program
When people can't convince colleagues and customers to commit their time and money to new ideas, projects or products, progress stops. Ideas don't get off the ground, deals don't close, and projects run out of steam.
The most influential professionals are able to quickly build rapport and trust in all of their one-on-one conversations with colleagues and customers. Skilled in active listening, they know how to strategically ask thought-provoking questions and link their recommendations back to the things listeners care about most. This helps them build consensus and gain agreement faster.
Clarify the goal of your conversation using critical thinking frameworks
Ask thought-provoking questions to align with the other party
Build rapport & avoid “rapport breakers”
Connect your idea or solution to the other party's concerns
Find opportunities in tough questions
Handle objections without defensiveness
Maintain the momentum of ideas, projects, products and relationships
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