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Validated Listening Assessment

The Mandel Listening Profile™ is a scientifically-validated cognitive assessment of what any leader or employee habitually listens for and tends to tune out. It is the first listening assessment for business contexts, and it paves the way for observable, measurable improvements in leadership, communication and productivity. The assessment was first developed in 2008 and gradually refined through testing and scientific validation over the next decade to assess types of listening styles.


Validation Research Behind the Mandel Listening Profile

Validity refers to the soundness or cogency of a measurement instrument. Although there are several types of validity, most assessments will have some combination of four primary types of validity: Face Validity, Content Validity, Criterion-oriented Validity, and Construct-oriented Validity. The Mandel Listening Profile has undergone rigorous analysis in all four of these categories in conjunction with experts at the University of Mississippi.

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Listening Profile Comparison Grid
There are three main types of assessments that measure three distinct properties: Personality, Behavior, and Cognition.

  • Personality assessments analyze internal values and motivations, and produce a personality or psychological profile. This helps bring awareness, but improvement is not emphasized.
  • Behavioral assessments measure patterns of external behavior, focusing less on internal drives and values. This offers insights that are relatively fixed and remains mostly consistent over time.
  • Cognitive assessments measure preferences based on how the individual’s brain processes information. This is malleable and can shift through training and effort.

The Mandel Listening Profile™ is a cognitive assessment used to identify individual listening styles and preferences. Using this information, people can begin to adjust their listening, which is a brain-based habit that develops over time and can change based on context and/or listening needs. It's designed for organizations looking to build effective listening skills across their teams.

The comparison grid compares The Mandel Listening Profile to other popular assessments.

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The ECHO* Listening Profile: Initial Validity Evidence for a Measure of Four Listening Habits

This article contributes to the larger literature on meaning construction and misunderstanding by developing a typology of listening habits and a corresponding scale to measure individual differences in typical ways of listening. Our typology includes four habits of listening grounded in two underlying aspects of meaning, content and relational, found in any spoken message.

  • Analytical Listening (AL) involves filtering information through an interest in results and facts 
  • Conceptual Listening (CL) involves filtering information through an interest in concepts and possibilities
  • Connective Listening (CV) involves filtering information through interests in others (people, groups, processes, or audiences)
  • Reflective Listening (RV) involves filtering information through one’s own interests and purposes.

Results from two studies provide construct, convergent, and discriminant validity evidence for the resulting ECHO Listening Profile. In particular, exploratory and confirmatory factor analyses were used to create a 40-item version of the ECHO Listening Profile (ECHO) that was shown to map onto a conceptually similar measure of listening habits, the Listening Style Profile; ECHO did not, however, fully duplicate that scale and thus adds to our knowledge of how all listening is biased. Moreover, through use of comparative forced-choice scaling, ECHO reduces concerns found with self-reporting of listening, including response bias. Future work investigating the impact of Connective, Reflective, Analytical, and Conceptual Listening on how people navigate their personal and professional lives is warranted.

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Mandel has been recognized by Training Industry on their list of top Assessment and Evaluation Companies for its Listening Assessment. The training companies named to this list are selected based on the quality and innovation of the evaluation techniques, the assessment capabilities and competitive differentiation. 

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More Listening Skills Insights
Best practices and tips on effective listening skills, and how to improve listening skills:

How To Develop Listening Intelligence In Your Organization

What are the Four Listening Styles?
 
If No Two People Listen The Same, Why Do We Think They THINK The Same?

4 Steps to Being a Better Active Listener?



* The original assessment, as researched and throughout the validity testing phase, was called “ECHO” – it has since been re-branded as “The Mandel Listening Profile™

Mandel has been recognized by Training Industry on their list of top Assessment and Evaluation Companies for its Listening Assessment. The training companies named to this list are selected based on the quality and innovation of the evaluation techniques, the assessment capabilities and competitive differentiation.


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About Mandel
Mandel is the global communication skills training company for organizations that believe in unleashing the power and potential of their employees. As proven experts in the science of communication in a complex world, we help companies around the world discover new ways to help their people think and speak more effectively, and make every communication count.
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