INSIGHTS

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Sales professionals need a mix of soft skills to be successful. While rapport building is often considered the top sales skill, listening is the most critical skill for closing sales, and building long-term client relationships. Learn 3 crucial tips to closing sales, and why listening is the top sales skill of 2021.
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Challenging questions, even confrontational ones, present an opportunity. Tough questions, when handled well, can help you and your team strengthen credibility and gain support for your ideas and solutions. The only question is, how to do it well? Learn Mandel’s 3-step model for skillfully responding — not reacting — to tough questions with confidence and ease.
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There’s a treacherous siren threatening learning effectiveness today. It seductively sings, “Don’t make it too difficult. Make it easy.” Now, there’s nothing wrong with trying to make learning more physically convenient for people. But is your learning at risk of becoming too convenient? Read the blog to discover why learning should be uncomfortable.
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How do you feel about building rapport? Many introverts feel uncomfortable when it comes to rapport-building because they think it means having to make “small talk” with others. If that’s you, fear not. You don't need the gift of gab to build good rapport. And having the gift of gab (or being extroverted) doesn't guarantee success either — especially if you're the one doing most of the talking. Read the blog to get specific rapport-building tips anyone can use to quickly make a strong connection with others.
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Listening is the most important communication skill. Why? Because nothing kills relationships or productivity faster than NOT listening. Communication barriers, like poor active listening, cost the average organization a staggering $62.4 million a year. Want to improve your team's listening skills? Want to become a better active listener yourself? Use these 4 steps to become a better active listener and start having more productive conversations with your colleagues and customers.
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Why is it so difficult to be your best self in front of an audience? And what can you do to change that? Turns out, there is more within your control than you think. This week, experience a personal coaching session with 10 of the most powerful dos and don’ts that you can implement right now to have an immediate impact on your performance. Along with this seasoned advice, discover detailed examples and the science behind what it takes to show your most authentic self.
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Ever wonder how the best speakers fully engage their audience while looking natural and at ease? It starts with expanding your presentation comfort zone and seeing yourself objectively. Video recording, coupled with expert coaching, can take your communication skills to the next level. Find out how the experts do it.
why do soft skills matter
Communication is the skill most in demand across 100 major US cities, according to LinkedIn research. That may be why more than 2000 talent professionals and executives identified soft skills as their #1 development priority for 2018. But in a world obsessed with data, why do soft skills matter? And how can companies meet demand in the face of such a huge shortage?
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You’ve no doubt felt the impact of poor communication at some point in your life. What’s less clear is just how much poor communication costs. Specifically, how much does it cost the typical business? According to this first-of-its-kind 2017 report on workplace productivity, the price may shock you. Find out what it is and why getting specific is critical to making the case for training investment.
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Change. Disruption. Digital Transformation. They can wreak havoc on organizations. What can you do about it? How should training and development organizations adapt? Soft skills — even the ability to manage meetings well or to write clear and succinct emails — can reduce workplace confusion and employee frustration in the face of disruptive forces. They can help create calmer, more creative, and goal-oriented workplaces. Here's why your company's ability to do that now is more important than ever.