I think most of us would agree that nothing good happens when people stop listening to each other. So, how can you be a better listener? It may sound counterintuitive, but to be a good listener you have to learn how to be heard. This week, I want to talk about how not feeling heard sabotages effective listening and what you can do about it.
Often when technical subject matter experts present to customers, they're so passionate about their work that they forget to filter the info they present through the “Why should the customer care?” lens. As a result, customers walk away feeling confused as to what the solution was or how it could benefit them. To successfully influence customer decision-making, assume the role of discussion leader, not data dumper. To help you, here are 3 things the best discussion leaders do exceptionally well.
Years ago, I had the chance to be coached by a well-respected professional in my field. At the end of the day, I sat poised with pen in hand to capture his wise counsel. Then, he simply said: “Just say less!” In the years since, I've come to fully realize the value of this advice. But, good advice that's simply stated isn't always simple to implement. Which is why I want to offer three suggestions to help you, as you strive to just say less.
In his 30-plus years as a communications coach and trainer, Steve Mandel says there are two concerns Fortune 500 executives raise again and again about how people communicate with them. He shares what those concerns are and how they directly correlate to steps you can take to become a more skilled, confident, and highly competent executive communicator.
Note to our readers: This is an edited version of a blog post originally published on April 3, 2014.
What characteristic do we prize most in the people with whom we interact? Learn how our perception of this trait is influenced by communication skills.
Everyone has had to answer tough questions in their careers. Questions that challenge your ideas and opinions – perhaps even your credibility. How you respond to tough questions can make or break your relationship with listeners. Here's how to handle tough questions, while staying calm, cool, and collected.
If you think about it, your organization’s performance depends on its best ideas being turned into profitable innovations. Yet, 87% of executives believe major unexploited opportunities, ones that could make their companies market leaders, are overlooked. Why are so many companies struggling to innovate? (Hint: It's not a creativity problem!)
- How to Get in the Habit of Being a Great Listener
- Want to Be a Better Listener? Then Learn How to Be Heard
- Better Decisions Faster: 3 High-Performer Strategies That Get Results
- How to Deal With Speaking Anxiety During Your Presentation
- How to Deal With Speaking Anxiety Before Your Presentation
- Better Decisions Faster: 3 Keys to Making It Happen
- 6 Reasons to Invest in People Skills
- 3 Tips to Help Salespeople Generate Higher Margins
- Fewer Data Dumps, More Discussions
- 6 Crucial Tips from a Speaking Coach