Kathleen Redd


Kathleen is Principal & Vice President, Global Training Services, for Mandel. She is responsible for Mandel’s global team of trainers and coaches. She joined Mandel in 1989 as a communications trainer and coach. Since her promotion in 2004, she has expanded and developed the cadre of Mandel professionals around the world. Her team delivers with consistent world-class quality and a devotion to producing significant business results for Mandel clients. Kathleen is actively involved in the Association of Briefing Program Managers, where she is a frequent speaker and facilitator.



Recent Posts
October 13, 2016

Often when technical subject matter experts present to customers, they're so passionate about their work that they forget to filter the info they present through the “Why should the customer care?” lens. As a result, customers walk away feeling confused as to what the solution was or how it could benefit them. To successfully influence customer decision-making, assume the role of discussion leader, not data dumper. To help you, here are 3 things the best discussion leaders do exceptionally well.

August 04, 2016

Years ago, I had the chance to be coached by a well-respected professional in my field. At the end of the day, I sat poised with pen in hand to capture his wise counsel. Then, he simply said: “Just say less!” In the years since, I've come to fully realize the value of this advice. But, good advice that's simply stated isn't always simple to implement. Which is why I want to offer three suggestions to help you, as you strive to just say less.

May 26, 2016
Many times, when people talk or present — especially when the stakes are high or the audience is tough — they struggle to be their natural, conversational selves. They needlessly worry that who they are is not enough. The truth is, people can sense when you're being real — and when you're not. Showing up as yourself is the single best way to convey credibility and trustworthiness. Here are a few tips to help you "get real" when communicating with others.
May 12, 2016
When you’re talking to colleagues and customers, what does YOUR word cloud look like? Too often, clouds are filled with crutch words like, “ums” and “ahs” and “you knows.” The good news? People can change the shape of their word clouds using an underrated, yet powerful, communication skill: the ability to say nothing at all. Using the “power of the pause” will make you a more effective communicator. Read on to learn more.
June 11, 2015
In building Mandel's global training capability, one of the most thrilling things I realized is that there are ways of communicating that transcend borders. I want to tell you about 3 “tools” in particular that were instrumental in helping me to build stronger relationships with my new colleagues and partners around the world, from Shanghai to Buenos Aires.
May 14, 2015
I walked away from last month’s Association of Briefing Program Managers (ABPM) annual spring conference more convinced than ever that customer intimacy is the key to customer loyalty. Let me explain why, and also what you can do to build longer-lasting, more satisfying relationships with your customers.
March 12, 2015
Let's face it. We're losing the ability to listen in this always-on, multi-tasking world. And, we're paying a price for it. When we fail to listen well, we miss vital info, misinterpret messages, or even damage our relationships with others. But, still, there have always been those special people who seem to have a natural gift for knowing how to make you feel heard. People like Grandma Hendrickson. Here's how she practices the gracious art of listening...and how you can, too.
October 31, 2014
What effect will Internet of Things devices and technology have on how you talk with your customers? How will this technology change the way you plan for your customer engagements or briefings? I’m reminded of an adage from my youth: “The more things change, the more they remain the same.” Here's why you should never lose sight of time-proven principles for engaging customers.
Enter your email address to get the latest insights and news from Mandel.





Featured video:
Customer Insight
How BMC Software Arms Its Sales Team for More Profitable Selling

Introduction to Presentation Skills

Three Principles to Win Executive Approval

Three Keys to Influencing Others

The Voice of the C-Suite Customer In Appreciation of Mandel
Jason Andrew of BMC Software, Inc.


View All Videos




About Mandel

Mandel Communications is a global consulting and training services firm that has helped 100,000+ professionals from more than 500 companies in 55 countries develop Moment of Truth Communication and Selling Skills.
Site Search