Diane Burgess-Faber


Diane is Principal & Vice President of Solutions Design and Client Engagement at Mandel. With over 20 years’ experience in the training and development industry, Diane has a positive impact on all aspects of Mandel’s client engagement process worldwide. She also plays an important leadership role within Mandel by serving in key executive capacities, including her roles on the company's Executive Leadership Team and Strategic Planning Team. Diane and her group work with stakeholders in client organizations around the world, helping them to assess their specific business needs and challenges. They then design the Mandel solution to best address those needs and deliver the measurable results a client needs and wants.


Recent Posts
June 28, 2018
Whether you know it or not, you have a personal brand—it's the way others see you. And it's critical to your ability to be a successful leader. Too often, though, people don't know how others really see them. Do you? Find out what the four elements of a personal brand are and try a simple exercise to help you uncover, take control of, and strengthen your personal brand in and outside of work.
June 07, 2018

What’s the secret to wildly productive first-time sales meetings or conversations with executives? Thought-provoking questions. Read the blog to find out why—and how to tell if YOUR questions are thought-provoking enough to make customers want to learn more.

March 15, 2018
A well-crafted story gives power to your ideas and recommendations like nothing else can. If there's one type of story every salesperson should have in their toolbox, it's the "What if" story. Read the blog to learn what a what if story is, how to tell one, and why it's so effective at connecting with customers and getting them to a decision faster.
January 18, 2018

In 2016, training expenditures in the US exceeded $70.6 billion, yet experts say that 90% of new skills are lost within a year if not reinforced. That means organizations without solid training reinforcement programs run the risk of wasting a collective $63.54 billion a year. That's precisely why artificial intelligence (AI) is so exciting—and why Mandel is even more excited to be a part of it. AI is revolutionizing reinforcement, making it possible to confidently generate a healthy return on your communication training investment. Read on to learn how.


November 22, 2017

Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life and at work. Learn how to (and how NOT to) express your appreciation to others.

February 04, 2016
I’m always excited and inspired after returning from events like ATD’s TechKnowledge… after this year’s conference, I was told a story by one of our Mandel trainers about a session she led in Paris with a group of millennials, and I’m reminded… it’s all about balance.
December 03, 2015
I had the pleasure of having Thanksgiving dinner with Steve Faber, the writer of two highly regarded films, Wedding Crashers and We’re the Millers, along with a number of other popular screen and literary works. Over turkey and stuffing, we talked about the SECRET to GREAT storytelling. Today, I'm sharing it with you.
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Mandel is a global communications training and consulting company. We help Fortune 1000 organizations transform their talent into remarkable communicators who inspire others and get results.
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