collaboration-skills

What Is the Secret to Nobel Laureate Success?

July 25

Kelly Reeves

I met former Nobel Prize Museum curator Tobias Degsell in Belgium last month at the 2019 European ABPM Conference. An expert in creativity and learning, Tobias gave a fascinating keynote on the common ingredients of Nobel Laureate success. Among them? Creativity. Courage. Persistence. But there's another factor that research suggests matters even more.

Read this week's blog to learn the secret ingredient to Nobel Laureate success. (Hint: It’s not just that they're smart!)

Is Poor Collaboration Putting Your Digital Transformation at Risk?

March 28

Suzanne McLarnon, The McLarnon Group

Digital Transformation (Dx) has made working in IT more challenging than ever. The biggest barrier to Dx success? Culture and collaboration, according to 50% of companies surveyed by Appian. A further 27% say lack of collaboration between IT and LOB is the top roadblock.

What prevents effective collaboration? Ineffective communication. Read this week's blog and learn why "soft" skills have become a critical success factor for IT professionals everywhere.

The Little-Known Secret to More Productive Meetings

March 14

Brad Holst

How many meetings have you gone to this week? Were they productive, or did they just create the need for more? Now think about how many meetings happen every day in your organization. Companies lose millions of dollars each year on wasted employee time in meetings and, as a result, employees become increasingly stressed and unhappy. Believe it or not, part of the problem is the meeting invitation. Learn how a simple, quick addition to your meeting invites can help you and your organization have consistent meeting success every time.

4 Steps to Being a Better Active Listener

March 07

Heather Muir

Listening is the most important communication skill. Why? Because nothing kills relationships or productivity faster than NOT listening. Communication barriers, like poor active listening, cost the average organization a staggering $62.4 million a year. Want to improve your team's listening skills? Want to become a better active listener yourself? Use these 4 steps to become a better active listener and start having more productive conversations with your colleagues and customers.

How Can You Navigate Your Team Toward Success?

October 04

Heather Muir

When team performance sinks, it’s the responsibility of the team’s captain to right the ship. Better yet, a great team captain can prevent their crew from crashing against the rocks or getting stranded in the shallows to begin with. How? Here are 3 things leaders of high-performing teams do extraordinarily well.

Your Personal Brand? It's How Others See You

June 28

Diane Burgess-Faber

Whether you know it or not, you have a personal brand—it's the way others see you. And it's critical to your ability to be a successful leader. Too often, though, people don't know how others really see them. Do you? Find out what the four elements of a personal brand are and try a simple exercise to help you uncover, take control of, and strengthen your personal brand in and outside of work.

Why Appreciation Matters In Life and at Work

November 22

Diane Burgess-Faber

Gratitude. Appreciation. Recognition. It makes you feel good. This week in the US, many will pause for a day or two to give thanks and show appreciation for the things and people we care about most. It’s no secret how appreciation benefits the person getting it—but did you know it benefits the person giving it just as much? Discover why recognition is such a powerful tool for improving relationships and wellbeing in life and at work. Learn how to (and how NOT to) express your appreciation to others.

Soft Skills Help Businesses Manage Disruption & Transformation

November 02

Heather Muir

Change. Disruption. Digital Transformation. They can wreak havoc on organizations. What can you do about it? How should training and development organizations adapt? Soft skills — even the ability to manage meetings well or to write clear and succinct emails — can reduce workplace confusion and employee frustration in the face of disruptive forces. They can help create calmer, more creative, and goal-oriented workplaces. Here's why your company's ability to do that now is more important than ever.

Communicating & Team Building on a Global Stage

August 24

Kathleen Redd

Of all the experiences I’ve had in my career, building a committed, loyal, high-performing global team of trainers has been the most rewarding. But along with the energy and excitement of working with colleagues around the world, came the challenges of team building and communicating across time zones, languages, and cultures. This week, I’d like to share some things the past decade has taught me—and others at Mandel—about how to effectively lead, communicate, and collaborate on a global scale.

How Video Improves Virtual Communication and Strengthens Relationships

July 13

Kelly Reeves

Do you, like me, collaborate with people from all over the world? Then you know that meeting in-person isn't always feasible. But conference calls can feel like an awkward substitute. That's why video is so powerful. When used effectively, video can transform virtual meetings from ineffectual to productive. And everyone loves being on camera, right? Well, not exactly. If the idea of being on camera makes you feel self-conscious, here are some steps you can take to increase your comfort with video calls and vastly improve your virtual communication and relationships.

How to Get in the Habit of Being a Great Listener

February 09

Brad Holst

In this attention-anemic world, we humans are rapidly losing the ability to listen. One thing we've learned from the thousands of people who attend Mandel workshops every year is that most people have 3 damaging habits that disrupt their ability to express themselves—and also impede their ability to listen to others. This week's blog explores how to break those bad habits and replace them with ones that can help you become a truly great listener.

How to Build Customer Intimacy One Conversation at a Time

May 14

Kathleen Redd

I walked away from last month’s Association of Briefing Program Managers (ABPM) annual spring conference more convinced than ever that customer intimacy is the key to customer loyalty. Let me explain why, and also what you can do to build longer-lasting, more satisfying relationships with your customers.

Will Cool Tools Change the Customer Conversation?

October 31

Kathleen Redd

What effect will Internet of Things devices and technology have on how you talk with your customers? How will this technology change the way you plan for your customer engagements or briefings? I’m reminded of an adage from my youth: “The more things change, the more they remain the same.” Here's why you should never lose sight of time-proven principles for engaging customers.

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