INSIGHTS

The Mandel SCIPAB
Wouldn’t it be great if every message in your inbox clearly communicated, in the briefest number of words, the value and benefit to you of the content and the action you’re being asked to take? What if every communication within your company was just as effective and efficient? It can be. See how.
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With travel restrictions, reduced in-person meetings, and canceled events, many organizations have employees working from home. For remote team members interested in brushing up on virtual communication skills, we’ve put together a list of helpful articles.
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Did you know “Communication Skills” was ranked one of the top three (out of 50!) most important skills for good leadership? Great communication is critical to making progress on goals, to job satisfaction, and to avoiding the steep cost of poor communication. Want to move your leadership communication forward? Here are two important tips.
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You’ve no doubt felt the impact of poor communication at some point in your life. What’s less clear is just how much poor communication costs. Specifically, how much does it cost the typical business? According to this first-of-its-kind 2017 report on workplace productivity, the price may shock you. Find out what it is and why getting specific is critical to making the case for training investment.
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In 2018, you matter, and...it may be harder than ever to “be heard and understood.” We all want 2018 to be our “best year ever!” professionally and personally. Fortunately, this new year looks like it offers great potential for record-setting successes. Yet, this moment in time presents some serious hindrances for you, if your job description includes words like “communicate,” “lead,” “manage,” “sell,” “influence,” or “collaborate.” Here's why and what you can do to make 2018 your best year ever.
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As the year comes to a close, here's a look back at Mandel's most popular skill-building content of 2017. Whether trying to make a great first impression, give a persuasive presentation, or convince others to support your idea, how you communicate will be key to your success in 2018. To help you prepare, we’ve curated this list of the most downloaded skill-building content just for you.
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A recent MIT Sloan/Deloitte study named innovation the second most important issue companies are grappling with today. Most organizations aren't lacking for ideas—the challenge is making sure the best ones get heard and funded. Unfortunately, too often, even great ideas get lost when poorly communicated. If you can't make a clear enough case for your idea, it ends up ignored, shelved, abandoned— or it may even get defeated by a weak idea, better presented. Don't let your best ideas get lost in presentation. Here's how.
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Change. Disruption. Digital Transformation. They can wreak havoc on organizations. What can you do about it? How should training and development organizations adapt? Soft skills — even the ability to manage meetings well or to write clear and succinct emails — can reduce workplace confusion and employee frustration in the face of disruptive forces. They can help create calmer, more creative, and goal-oriented workplaces. Here's why your company's ability to do that now is more important than ever.
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Curiosity makes learning possible. Ultimately, it’s a powerful driver of innovation and progress. So what does it take to make colleagues, customers, and other decision-makers CURIOUS enough to want to learn more? How can you communicate in a way that inspires curiosity for your ideas, your products, and your solutions? Read this week’s blog to find out.
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I sat captivated, along with the rest of the audience, as General Colin Powell told a story about President Ronald Reagan and the squirrels that live around the Oval Office patio. It culminated in a potent lesson about influencing executive decision makers. It grabbed and held attention with just the right dollops of humor sprinkled throughout. It was told artfully and efficiently, in less than two minutes. Not a word wasted. I was watching a masterful storyteller at work and it was an afternoon I'll never forget. Here are the 3 storytelling lessons I learned from General Powell.
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What do wildly successful business people have in common? Multiple studies confirm they tend to be exceptional communicators—people who excel at moving information and insight into action. What can you learn from these communication superheroes? In all my years’ experience working in the business communication field, I’ve observed that two behaviors set exceptional communicators apart. Read this week's blog to learn what they are.
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In my 32 years of experience as a speaking coach, I’ve learned a few things that could be helpful to you as you strive to make your own ideas heard and to improve how you communicate with others—whether it’s making a sales presentation, updating stakeholders on the status of a project, or presenting to the Board of a Fortune 100 company. Here are 6 crucial tips to help you on your journey.
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In his 30-plus years as a communications coach and trainer, Steve Mandel says there are two concerns Fortune 500 executives raise again and again about how people communicate with them. He shares what those concerns are and how they directly correlate to steps you can take to become a more skilled, confident, and highly competent executive communicator.

Note to our readers: This is an edited version of a blog post originally published on April 3, 2014.

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Many times, when people talk or present — especially when the stakes are high or the audience is tough — they struggle to be their natural, conversational selves. They needlessly worry that who they are is not enough. The truth is, people can sense when you're being real — and when you're not. Showing up as yourself is the single best way to convey credibility and trustworthiness. Here are a few tips to help you "get real" when communicating with others.
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When you’re talking to colleagues and customers, what does YOUR word cloud look like? Too often, clouds are filled with crutch words like, “ums” and “ahs” and “you knows.” The good news? People can change the shape of their word clouds using an underrated, yet powerful, communication skill: the ability to say nothing at all. Using the “power of the pause” will make you a more effective communicator. Read on to learn more.
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Everyone has had to answer tough questions in their careers. Questions that challenge your ideas and opinions – perhaps even your credibility. How you respond to tough questions can make or break your relationship with listeners. Here's how to handle tough questions, while staying calm, cool, and collected.

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Web meetings and conference calls can be boring. Disruptive. Irritating, even. They can make you feel like you’re being deprived of time that you could be spending doing “real" work. Do they have to be unproductive and awkward? Definitely not! Here are 8 things you can do to take the pain out of your virtual meetings.