INSIGHTS

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Web meetings and conference calls can be boring. Disruptive. Irritating, even. They can make you feel like you’re being deprived of time that you could be spending doing “real" work. Do they have to be unproductive and awkward? Definitely not! Here are 8 things you can do to take the pain out of your virtual meetings.
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It's just business - nothing personal." How often have you heard someone use that phrase to justify a decision based on the bottom line, even when that decision created pain and problems for employees or customers? It's called the "It's just business trap," and it can sabotage your organizations ability to succeed. Here's how to avoid it.
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I’ll be the first to admit that the proper use of acronyms can benefit listeners. First and foremost among the benefits is increased memorability. But, overusing acronyms unconsciously can be damaging and abusive to listeners. Here are 3 keys to using acronyms effectively in your communications. And, don't miss the fun and illuminating Mental Floss video on what many of our most-loved acronyms and initials really stand for.
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Expressing thanks not only makes you feel good, it makes the recipient of your thanks feel seen, heard, and valued. Saying "Thank you" is a small act with a potentially big impact. It can help you build rapport and make your future interactions with people, both, more memorable and rewarding. In business, this can be especially helpful. Today, I thought it fitting to share a few tips for making a “thank you” as meaningful as possible.
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When you present to senior executives, you expect scrutiny. You know they'll be evaluating whether what you have to say is of value to them. But, there's something else they're looking for from you.... And, it's further proof that when the stakes are high, both what you say AND how you say it can make all the difference.